Sujith Padigapati

Wipro

Bangalore

04.2023 - Current

Continually investigate network problems and keep escalation tickets updated for higher management
Track network performance proactively and provide statistics and reports on it
Contribute to the body of knowledge and offer ideas for continual improvements to processes, work flows, and technology
Handling the cloud server helath checks upto date
Addressing incidents and change requests
Instruments for detecting issues with servers, routers, switches, firewalls, and services.
Tracking the performance of the gateway server and server utilization
A 24/7-hour work environment
If a page won't load, patching updates, running sanity checks, decommissioning, and logging into the database server are application servers to try to fix the problem.
Checking BGP and OSPF issues and escalating to Networking team
It's important to monitor the consumption of network-related routers and switches as well as their interfaces
To address the problem, we must first decide if an event or alert is a true positive or a false positive before continuing with an investigation
Troubleshooting for the Basic Alert must be completed
In accordance with Service Impact, SLA must be met in order to create tickets and escalate issues
Handle problems in accordance with the ITIL Process
Decisions about pressing and ongoing issues must be made by the Operations Team, Client, and Management teams
Providing on-site support to all teams
Answering client calls and resolving their difficulties
Get an RCA to address the problem