SUJITH SUBRAMANI
LOGISTICS
MALAPPURAM,KERALA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Franchise Partner
Xpressbees Logistics
2023.02 - Current
- Ensured compliance with all relevant regulations, licenses, permits, health code requirements, maintaining a safe environment for customers and employees alike.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Improved customer satisfaction scores by providing exceptional service and addressing concerns promptly.
FRANCHISE PARTNER
RISHIKA COURIERS
2021.03 - 2023.11
- New Business Development, Lead generation and follow through to Acquire clients for Logistic services
- Independently identify leads, meeting clientele, understanding avenues of possible collaboration and win business
- Managing team performance and ensure goal achievements
- Account level planning and revenue forecasting
- Client onboarding & servicing of Key accounts including ensuring service levels and manage account receivables
- Monitor market and competitor activities & provide relevant reports and information
- Generating sales reports, sales analysis, revenue management, forecast trends, and complete targets within turnaround time
- Identify client business needs and business challenges, forecast requirements, and work on proposals for customized business solutions
- Any other relevant task assigned by management.
- Analyzed data and developed actionable recommendations to drive growth.
BRANCH MANAGER
MUTHOOT FINCORP
2018.07 - 2020.05
- Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for development of business and career progression of team
- Be role model for subordinates and peer group
- Achieve branch targets and ensure profitability of branch
- Ensure quality of business and operational efficiency through proper process adherence
- Maintain regular & continuous relationship with existing and potential customers; Constant study of market and identify market trends to aid innovation and/or to meet the need(s) of customers by up-sell/cross-sell of products
- Initiate, implement/coordinate and participate in marketing for achieving above
- Achieve customer delight through efficient customer service
- Retain existing customers and acquire new continuously.
- Boosted sales and customer loyalty through incentive programs.
TEAM LEADER
RELIANCE JIO INFOCOM PVT LTD
2017.07 - 2018.07
- Create inspiring team environment with open communication culture
- Set clear team goals
- Delegate tasks and set deadlines
- Oversee day-to-day operation
- Monitor team performance and report on metrics
- Motivate team members
- Discover training needs and provide coaching
- Listen to team members' feedback and resolve any issues or conflicts
- Recognize high performance and reward accomplishments
- Encourage creativity and risk-taking
- Suggest and organize team building activities.
STORE MANAGER
AIRCEL
2014.04 - 2017.06
- Responsible for daily operation of stores, including sales and staff, resource and stock management
- Ensure that look and feel of store is as per guidelines standards
- Track efficient Cash handling; prevent shoplifting ensure safety and security
- Visual merchandising as per plan guidelines
- Inventory and stock management to prevent stock-outs or excess Inventory.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Reported issues to higher management with great detail.
- Improved customer satisfaction through staff training in customer service and product knowledge.
ASSOCIATE STORE MANAGER
THE MOBILE STORE
2012.01 - 2014.01
- Strengthened communication skills through regular interactions with others.
- Demonstrated leadership skills in managing projects from concept to completion.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Excellent communication skills, both verbal and written.
- Identified issues, analyzed information and provided solutions to problems.
- Applied effective time management techniques to meet tight deadlines.
- Delivered services to customer locations within specific timeframes.
- Gained extensive knowledge in data entry, analysis and reporting.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
STORE ASSISTANT
LSG SKYCHEF Abu Dhabi
2009.01 - 2012.01
- Optimized warehouse space utilization by analyzing product movement patterns and adjusting storage layouts accordingly.
- Directed corporate decision-making and planning by monitoring and setting policies and procedures to optimize fiscal performance.
- Reviewed documents and data to give accurate presentations and forecasts to upper management.
- Spearheaded initiatives to reduce waste within warehouse by implementing sustainable packaging solutions.
- Introduced automated systems for purchase order creation, expediting procurement process and minimizing manual errors.
- Coordinated cross-functional teams for seamless execution of inventory-related projects, leading to improved efficiency.
- Supervised accurate, efficient, and compliant completion of monthly financial reporting packages.
Education
Executive master's degree in Operation Management - OPERATION MANAGEMENT
Indian Institute of Business Management Studies
MAHARASHTRA UNIVERSITY03.2009
BSC HOTEL MANAGEMENT -
Chennai National College
AVADI03.2006
Skills
- Revenue Forecasting
- Direct Sales
- Mind Mapping
- Program Optimization
- Customer Service Management
- Inventory Tracking and Management
- Operations Management
Hobbies and Interests
- TRAVELLING
- MUSIC
- PETS
Timeline
Franchise Partner
Xpressbees Logistics
2023.02 - Current
FRANCHISE PARTNER
RISHIKA COURIERS
2021.03 - 2023.11
BRANCH MANAGER
MUTHOOT FINCORP
2018.07 - 2020.05
TEAM LEADER
RELIANCE JIO INFOCOM PVT LTD
2017.07 - 2018.07
STORE MANAGER
AIRCEL
2014.04 - 2017.06
ASSOCIATE STORE MANAGER
THE MOBILE STORE
2012.01 - 2014.01
STORE ASSISTANT
LSG SKYCHEF Abu Dhabi
2009.01 - 2012.01
Executive master's degree in Operation Management - OPERATION MANAGEMENT
Indian Institute of Business Management Studies
BSC HOTEL MANAGEMENT -
Chennai National College
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