Sujith Sukumaran
Trust & Safety | Program Management | Strategy | Process & Policy Design | Process Excellence
Bengaluru
Summary
PMP, Six Sigma & Supply Chain Management certified Trust & Safety Program manager with specialization on building advanced technical solutions for solving user trust & safety. 12+ years of overall experience across internet/e-commerce, aerospace & automobile industry, currently working as a Senior Manager leading the design, strategy & operations for Trust & Safety at Flipkart.
Aspiring to work towards building technological solutions for making internet safer and comfortable place for users by solving for misinformation, scams, frauds, data privacy, integrity, trust enhancement on user generated & AI driven contents .
Overview
13
13
years of professional experience
Work History
Senior Manager, Trust & Safety
Flipkart Internet Private Limited
4 2022 - Current
- Ensuring safe internet shopping experience for users. Leading customer facing Trust & Safety design (process & policy), strategy , fraud risk management, process excellence & business operations.
- Lead trust enhancement programs, built various tech products & solutions working with stakeholders from diverse domains including product/engineering, data science, privacy, accounting, legal, etc.
- Established several trust markers, enhanced consumer trust and improved revenue growth, de-risked business from several fraud & abuse attacks and achieved a 41% reduction in losses 2022-23
- Strengthened the platform against various organized fraud attacks, built advanced solutions (including AI driven image intelligence, ML driven address/geo intelligence , impersonalization detection modules, pattern detection models, etc).
- Leading people development for 8 direct reportees & 25 indirect reportees, mentored and setup a high performance investigation team who are proficient in multiple T&S domains and specialized in emergency response handling, managing operations excellence of vendor operations with 200+ resources
Manager II, Trust & Safety
Flipkart Internet Private Limited
2021.02 - 2022.04
- Built anomaly detection platform , identified fraud & abuse patterns, pricing errors, seller listing/catalogue errors, seller & logistic abuse, prevented 13% fraud losses
- Worked with data privacy, infosec, legal and compliance towards implementation of Data Protection Act 2023 , built solutions to take customer consent for processing the data and automatic purging.
Manager I, Trust & Safety
Flipkart Internet Private Limited
2019.03 - 2021.02
- Identified various modus operandi (MOs) involved in logistics fraud , developed signals/features , built solutions to detect impersonaization of delivery executives and established a data model based risk score .
- Established automated warning and disciplinary action data pipeline , resulting in the termination of over 20K fraudulent delivery executives from 2019-2023.
Deputy Manager, Integrated Materials Management
Hindustan Aeronautics Limited (HAL)
2017.07 - 2019.03
- Spearheaded efforts to enhance contractual governance & vigilance, anti-corruption practices and supply chain risk management
- Led the charter at corporate office level for 32 business divisions, reduced contractual deviations, built solutions to prevent cartel, contractual bias, detect supplier frauds, etc
Engineer, Integrated Materials Management
Hindustan Aeronautics Limited (HAL)
2013.12 - 2017.06
- Established supplier linking framework and identified ~5K suppliers existed with duplicate identities, prevented policy abuses by obtaining relaxations under new vendor development programs of various business divisions.
Industrial Engineer
Centre for Management Development (CMD)
2013.02 - 2013.12
- Business Process Transformation: Led feasibility study, layout design, process design, capacity planning & line balancing for launching newly developed 3-wheeler for an automobile client.
Industrial Engineer
MRF Tyres
2011.11 - 2013.02
- Business Process Reengineering: Reduced setup time by 14% on a German truck tyre ply cutter machine (bottleneck capacity) by optimizing specifications, collaborating with OEM, engineering and research & development team.
Education
Project Management Professional (PMP) -
Project Management Institute (PMI), USA
USA03.2018
Lean Six Sigma Green Belt -
HAL Management Academy (HMA)
Bengaluru, India01.2019
Supply Chain Management Certification -
Indian Institute of Technology (IIT Madras), Chennai, India
Chennai, India05.2014
PG Diploma in Materials Management -
Indian Institute of Materials Management (IIMM)
Mumbai, India06.2019
B. Tech. in Industrial Engineering -
College of Engineering, Trivandrum, Kerala, India
Trivandrum, India 2001.04 -
Skills
User Trust & Safety
Fraud Risk Management
Policy/Process design
Fraud Risk Management
Business strategy
Data analytics (SQL & Python)
Fraud Risk Management
Timeline
Manager II, Trust & Safety
Flipkart Internet Private Limited
2021.02 - 2022.04
Manager I, Trust & Safety
Flipkart Internet Private Limited
2019.03 - 2021.02
Deputy Manager, Integrated Materials Management
Hindustan Aeronautics Limited (HAL)
2017.07 - 2019.03
Engineer, Integrated Materials Management
Hindustan Aeronautics Limited (HAL)
2013.12 - 2017.06
Industrial Engineer
Centre for Management Development (CMD)
2013.02 - 2013.12
Industrial Engineer
MRF Tyres
2011.11 - 2013.02
B. Tech. in Industrial Engineering -
College of Engineering, Trivandrum, Kerala, India
2001.04 -
Senior Manager, Trust & Safety
Flipkart Internet Private Limited
4 2022 - Current
Project Management Professional (PMP) -
Project Management Institute (PMI), USA
Lean Six Sigma Green Belt -
HAL Management Academy (HMA)
Supply Chain Management Certification -
Indian Institute of Technology (IIT Madras), Chennai, India
PG Diploma in Materials Management -
Indian Institute of Materials Management (IIMM)
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