Sujith David Roy

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

• Managing teams that support multiple products under different solutions
• Managing Level1 & Level2 technical product teams (Ticketing and eCommerce)
• Part of Alitalia and Air Serbia CSS cutover (Onsite Support-Ticketing)
• Improve product coverage and accuracy through data analysis and visualization.
• Developed Salesforce Reports & Dashboards to identify performance and continuous monitoring
• Preparing Data & Reports from Qlik Sense
• Handled migration of Salesforce CRM tool from building User stories, User acceptance testing, End User Training and Go Live
• Improvising the Mobile CRM app and developing it for customers
• Built a Self-Service Knowledge base comprising of 1200+ articles (Internal & External)
• Created Monetizing opportunities for the organization
• Designed a Solution based branding support Interests
• Managing Site level initiatives as part of core committee