Sujith Kumar G
Bangalore
Summary
Accomplished hospitality professional with 7.7 years in hotel operations, including Food & Beverage Services, Front Office, and Housekeeping. Expertise in enhancing guest satisfaction, optimizing costs, and driving revenue growth while maintaining service standards. Skilled in team leadership, operational planning, budgeting, and vendor management, committed to improving service quality and maximizing profitability.
Overview
2027
2027
years of professional experience
Work History
Business Development
Sujith Kumar
Bengaluru
11.2024 - Current
- Developed and implemented business strategies for organization and multiplex operations aligned with mission, vision, values, and strategies.
- Prepared sales reports and statements to foster positive working relationships within team, ensuring effective dynamics, resource efficiencies, and customer consistency.
- Working on operations that include determining accounts, inventory analysis, administering store sales and expenses
- Efficiently resolving problems or concerns to the satisfaction of all involved parties.
- Continually monitoring service qualities to provide the best customer services with front-line/service staff for premium dining service delivery & high guest satisfaction.
- Directing staff in daily work assignments to maximize productivity.
- Executed daily operational tasks regularly to assure optimum performance and continuous improvements by ensuring that all staff are trained to deliver a focused customer service.
Hospitality
- Supervised hotel operations, facilitating smooth check-ins and enhancing guest satisfaction through effective team management.
- Trained and managed staff, coordinated schedules, and addressed escalated guest concerns to maintain high service standards.
- Managed daily reports, billing, and room inventory using PMS software to streamline front office processes.
Service Operations Management
- Managed systems to ensure restaurant excellence and high operating standards. that ensured restaurant excellence and achieved high operating standards with administrative activities and maintaining reports on Balance Scorecard parameters.
- Achieve compliance with service operations Quality Standards, Occupational Health and Safety Act regulations.
- Managed business and financial performance of lounge to enhance operations. and financial performance of lounge to continually improve operations & maximize the use of marketing campaigns.
- Facilitating the department's Standard Operating Procedures with entire hotel services adherence to Company Food Safety and Physical Safety Policies and Procedures.
- Implemented operating standards for hotel service, ensuring compliance with federal, state, local regulations, and best practices.
Inventory Management
- Monitored and evaluated daily inventory levels, assessed supplier performance while fostering strong relationships, managed inventory documentation, negotiated and procured new inventory, and tracked inventory status during transit.
- Managed inventory records across warehouse and store operations.
- Monitored stock levels and coordinated replenishment with purchasing teams.
- Reconciled inventory discrepancies using cycle count reports and system data.
People Management
- Developed operational plans for bench management to optimize resource allocation, Facilitated recruitment process for management positions to ensure alignment with organizational goals, internal Development process (IDP) and conducting 'Developing Champions' training Programmer for Managers across all outlets
- Led people operations for employer teams across hiring, coaching, and employee support.
- Managed daily staffing needs, schedules, and workload assignments for employer departments.
- Coordinated onboarding, training, and role expectations for new employer employees.
Risk Management
- Completed incident reports to document events and actions taken for risk assessment., Managed cash handling processes to ensure financial accuracy and compliance., Monitored alarm system to promptly detect and respond to security breaches., Implemented safety procedures for cash and till control. and Coordinated media interactions to enhance public relations efforts..
- Assessed enterprise risks using risk registers and control frameworks.
- Monitored compliance with policies, standards, and regulatory requirements.
- Reviewed incident reports and escalated risk issues to leadership.
House keeping
- Maintained cleanliness and hygiene standards in guest rooms and public areas, exceeding hotel quality benchmarks.
- Performed daily cleaning duties, including vacuuming, dusting, mopping, and sanitizing bathrooms and common spaces.
- Restocked room supplies, including towels, toiletries, and linens, ensuring alignment with guest preferences for personalized service.
- Managed laundry services, overseeing washing, drying, ironing, and folding of linens and uniforms to maintain high standards of cleanliness.
- Adhered to health and safety protocols, utilizing PPE and managing chemical handling to ensure safe working environment.
Education
Master of Business Administration - Hospitality management
Annamalai university
Bangalore01-2022
Bachelor of Science -
SV University
India01-2018
PUC -
Narayana Jr college
punganur01-2015
Skills
- Hotel Operations Management Restaurant Operations Food & Beverage Services Front Office Operations Housekeeping Management Guest Services Management Hospitality Services Team Management & Leadership Inventory Management Maintaining Stock Records Revenue Management Food Cost Control Guest Complaint Resolution Customer Feedback Management Hygiene & Safety Procedures Training & Development Daily Operations Management Hotel Administration Client Relationship Management Vendor Management & Negotiations Agreements & Contract Management Business Deals & Client Coordination Kitchen Audits Hotel Operations Audits Internal Audits & Compliance Quality Assurance Cost Control & Optimization MIS Reporting & Documentation
- Business strategy
- Sales Strategy
- Inventory analysis
- Sales reporting
Disclaimer
Name : Sujith Kumar
Place: Bangalore
PRECEDING EMPLOYMENT
- Mar 2019 - June 2021 | Buddy trainer in KFC.
- June 2021 – March 2022 | Associate manager in Chines wok.
- March 2022 –October 2024| Joined as a Team Leader and promoted as a duty manager in PVR INOX pvt.
- November 2024 –Operational manager in Altruist Hotel.
Timeline
Business Development
Sujith Kumar
11.2024 - Current
Hospitality
Service Operations Management
Inventory Management
People Management
Risk Management
House keeping
Master of Business Administration - Hospitality management
Annamalai university
Bachelor of Science -
SV University
PUC -
Narayana Jr college