Sujith Kumar Koripa

Trainer

• Training Oversight: Managed and executed the training program for new hires, ensuring all batches successfully completed the License to Operate (LTO) certification. Delivered comprehensive training on processes, compliance, and organizational standards.
• Post-Training Support: Provided dedicated assistance to new hires for two months following their initial training and ramp-up phase. Offered hands-on support to resolve process-related queries and facilitate a smooth transition into their roles.
• Process Knowledge Testing: Designed and conducted process knowledge tests across the project to evaluate the understanding and application of key concepts. Utilized test results to identify knowledge gaps and implement targeted training solutions.
• Accuracy & Error Trend Analysis: Reviewed and analyzed weekly accuracy and error trends for new hires during their initial three months. Identified patterns and areas for improvement, delivering feedback and additional training as necessary.
• Learner Assessment: Identified potential and slow learners through performance metrics and observation. Developed individualized support plans to address learning needs and enhance overall team proficiency.
• Reporting & Business Reviews: Compiled and presented detailed reports on training status and performance metrics for Monthly Business Reviews. Provided insights and recommendations to optimize training effectiveness and support business objectives.
• Training Program Planning: Planned and coordinated upcoming training batches, including scheduling sessions and aligning trainer availability. Ensured training schedules were optimized to meet business needs and resource constraints.

• Backup Team Lead: Provided leadership and operational support for a team of 107 headcount, ensuring continuity and efficiency in project execution. Managed team performance, addressed workflow issues, and facilitated seamless operations in the absence of the primary team lead.
• Process Knowledge Refreshers: Conducted timely refresher training sessions to enhance process knowledge and maintain high levels of accuracy within the team. Developed and updated training materials to reflect process changes and improvements.
• Planning & Reporting: Planned and executed strategies to manage Average Handling Time (AHT) and adhere to Service Level Agreements (SLA) for all cases within the project. Prepared and delivered detailed performance reports to track progress and identify areas for improvement.
• Training, Onboarding & Development: Transitioned to a trainer role to onboard new hires, delivering comprehensive training on Due Diligence, Transaction Monitoring, Politically Exposed Persons (PEP), Sanctions, and Identity Verification (IDV) processes. Ensured new team members were well-versed in procedures and compliance requirements. Facilitate training sessions and knowledge-sharing workshops to enhance team expertise on AML/KYC best practices and regulatory updates.
• Performance Optimization: Implemented process improvements and best practices to optimize team performance, reduce operational bottlenecks, and enhance overall project efficiency.

• Anti-Money Laundering (AML) & Know Your Customer (KYC) Oversight: Conduct thorough due diligence and comprehensive risk assessments on high-risk, medium-risk and low-risk clients, including Politically Exposed Persons (PEPs), ensuring compliance with AML regulations and internal policies.
• Due diligence: Conducted thorough due diligence to assess and verify the risk profile of clients, ensuring compliance with regulatory standards and internal policies.
• Sanctions and PEP Screening & Compliance: Perform detailed sanctions screening and monitoring to detect and prevent transactions involving sanctioned entities or jurisdictions, ensuring adherence to global sanctions regulations.
• Transaction Monitoring: Analyze and investigate suspicious transactions and patterns, leveraging advanced analytics and investigative techniques to identify potential money laundering or fraud.
• Subject Matter Expertise (SME): Serve as a subject matter expert on AML/KYC processes, providing guidance and support to team members and other departments on complex cases and regulatory requirements.
• Quality Control (QC): Oversee quality control measures to ensure accuracy and consistency in the processing and documentation of AML/KYC activities, implementing corrective actions where necessary.