Summary
Overview
Work History
Education
Skills
Timeline
Generic
Sujith Kumar Elijah R

Sujith Kumar Elijah R

Chennai

Summary

I possess exceptional customer service skills and effective communication abilities. I offer superior administrative and clerical support and have experience in various retail settings. As a dedicated Customer Service Representative, I aim to provide quality care for ultimate customer satisfaction.

Overview

5
5
years of professional experience

Work History

Senior Process Executive

Cognizant
Chennai
11.2022 - Current

I developed and implemented process control strategies to decrease process variability and enhance process stability. I conducted root cause analysis to recognize and resolve process-related problems, leading to better process efficiency and cost savings. My efforts were recognized with several Best Performer of the Month awards, and I was also awarded the prestigious "Team Player 2023" Award.

Sr. Associate

Sutherland Global Services
Chennai
01.2019 - 11.2022

I started as an associate in January 2019 and was promoted to SME in May 2020. I have been recognized as the best performer for the months of June, July, and August 2021. Additionally, I worked as a Change Integrity Manager from June 2021 onwards. In my role, I trained six batches of new hire associates, each with 20 people per batch. I am proud to have received the Best Support Award for my contributions to the team.

Education

Bachelor of Engineering in Computer Science -

Panimalar College of Engineering And Technology
Chennai
09-2018

HSE(+2) -

Vidhya Vikas Matriculation School
Tiruchengode
05-2014

Skills

Microsoft Office Skills

  • MS Excel, PowerPoint, Word

Specialized in:

  • Task automation using macros and VBA
  • Creating dynamic reports with Pivot Tables
  • Building formulas
  • Cell formatting
  • Managing large datasets with functions:IF, SUM, INDEX, MATCH, VLOOKUP
  • Task automation
  • Manipulate date, time, text, and arrays
  • Building charts and graphs

Timeline

Senior Process Executive

Cognizant
11.2022 - Current

Sr. Associate

Sutherland Global Services
01.2019 - 11.2022

Bachelor of Engineering in Computer Science -

Panimalar College of Engineering And Technology

HSE(+2) -

Vidhya Vikas Matriculation School
Sujith Kumar Elijah R