I possess exceptional customer service skills and effective communication abilities. I offer superior administrative and clerical support and have experience in various retail settings. As a dedicated Customer Service Representative, I aim to provide quality care for ultimate customer satisfaction.
I developed and implemented process control strategies to decrease process variability and enhance process stability. I conducted root cause analysis to recognize and resolve process-related problems, leading to better process efficiency and cost savings. My efforts were recognized with several Best Performer of the Month awards, and I was also awarded the prestigious "Team Player 2023" Award.
I started as an associate in January 2019 and was promoted to SME in May 2020. I have been recognized as the best performer for the months of June, July, and August 2021. Additionally, I worked as a Change Integrity Manager from June 2021 onwards. In my role, I trained six batches of new hire associates, each with 20 people per batch. I am proud to have received the Best Support Award for my contributions to the team.
Microsoft Office Skills
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