SUJITHRA MENON
Mumbai
Summary
Sales professional with deep understanding of market dynamics and track record of driving revenue growth. Known for fostering collaborative team environments and consistently achieving sales targets. Highly adaptable, with strong skills in strategic planning and client relationship management. Strong background in founding and scaling startups. Known for strategic planning and innovative problem-solving, consistently delivering impactful results. Expertise in project management and strategic development.
Overview
11
11
years of professional experience
Work History
CRM Lead - Founding Team Member
EXCLUSIVELYYOURS TECHNOLOGIES PVT LTD
02.2022 - Current
- Built a strong sales team and trained them to work on targeted revenue generation plan
- Drove sales growth through targeted marketing campaigns and promotional events, capturing greater market share.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Increased sales revenue by 70% over 6 months through strategic planning and team leadership
- Exceeded annual sales targets by 25% for 2 consecutive years.
- Spearheaded entry into acquisitions, achieving 50% growth in market share within 18 months
- Mentored underperforming sales representatives to meet and exceed targets, with a 100% improvement in productivity
- Secured 300 key accounts, contributing to an increase of 150% in annual recurring revenue
- Enhanced customer retention rates by 80% within two months of joining
Senior Manager, Sales
E COMMERCE CONSULTANTS PVT. LTD, EC COUNCIL
01.2020 - 01.2022
- Managed and led a 5-member team, overseeing cross-functional collaboration for the successful sale of cybersecurity certifications
- Identified target markets through extensive research (TAM/SAM/SOM) and operated seamlessly within GDPR regulations, focusing primarily on the European market
- Successfully scaled business revenue from USD 1.2 million to 3.5 million between April 2020 and January 2021, showcasing strategic planning and execution
- Achieved a minimum 40% gross profit per batch intake, demonstrating a keen understanding of financial metrics and profitability enhancement strategies
- Led end-to-end business processes, from initial lead generation to successful closure, ensuring a seamless and efficient workflow
- Actively engaged with certification bodies and partners, fostering collaborations to enhance product offerings and market presence
- Established and monitored metrics for team performance reviews, facilitating continuous improvement and course corrections as needed
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
International Admissions Manager
REGENESYS INSTITUTE OF MANAGEMENT PVT. LTD
01.2017 - 12.2019
- Conduct thorough market research to identify target regions and assess the demand for an international MBA program
- Oversee the end-to-end admissions process, ensuring seamless communication and coordination with prospective students, admissions staff, and relevant stakeholders
- Implement efficient and transparent admission procedures, focusing on a positive applicant experience
- Establish and nurture partnerships with educational institutions, agencies, and organizations to facilitate the recruitment of qualified candidates
- Collaborate with international partners to promote the Multi-Country MBA program and explore joint marketing initiatives
- Provide comprehensive admissions counseling to prospective students, addressing inquiries related to program details, admission requirements, and career outcomes
- Organized successful open house events for prospective students, showcasing campus facilities and academic programs.
- Implemented data-driven marketing campaigns that increased awareness of college programs among target demographics.
- Mentored junior admissions staff members, sharing best practices and providing guidance on navigating complex institutional policies.
- Exceeded annual enrollment targets by developing targeted outreach campaigns targeting underrepresented populations within the community.
Team Leader - Sales and Services
FIRST SOURCE SOLUTIONS PVT LTD
07.2013 - 12.2017
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
PG - CUSTOMER RELATIONSHIP MANAGEMENT
WELINGKAR EDUCATION
06.2016
Bachelor of Management Studies - Marketing and Strategic Management
SIWS COLLEGE OF MANAGEMENT STUDIES, MUMBAI UNIVERSITY
Mumbai, Maharashtra06.2013
HSC - Commerce
Tilak Junior College
Navimumbai, Maharashtra06.2010
SSC -
SIES High School
03.2008
Skills
- Communication skills
- Relationship building
- Problem solving
- Conflict resolution
- Time management
- Leadership
- Team Management
- Strategic Planning
Languages
English
Hindi
Marathi
Tamil
Malayalam
Gujrati
Awards
- Outstanding Achievement in Customer Satisfaction 2014, 2015 & 2016
- Top Performer, Inside Sales Team 2018 & 2020
- Best team Manager, 2022
- Employee of the year, 2022
- Miss Ehlaan, 2013
- Miss Fresh Face by Cadbury India, 2012
- Fresher of the year, 2010
- Best Student of the year, 2008
Timeline
CRM Lead - Founding Team Member
EXCLUSIVELYYOURS TECHNOLOGIES PVT LTD
02.2022 - Current
Senior Manager, Sales
E COMMERCE CONSULTANTS PVT. LTD, EC COUNCIL
01.2020 - 01.2022
International Admissions Manager
REGENESYS INSTITUTE OF MANAGEMENT PVT. LTD
01.2017 - 12.2019
Team Leader - Sales and Services
FIRST SOURCE SOLUTIONS PVT LTD
07.2013 - 12.2017
Bachelor of Management Studies - Marketing and Strategic Management
SIWS COLLEGE OF MANAGEMENT STUDIES, MUMBAI UNIVERSITY
HSC - Commerce
Tilak Junior College
SSC -
SIES High School
PG - CUSTOMER RELATIONSHIP MANAGEMENT
WELINGKAR EDUCATION
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