Sujithra R

Responsibilities:
Be the voice of the company: Build positive relationships with customers through phone, email, and chat interactions.
Problem-solve with a smile: Listen actively to customer concerns, identify solutions, and resolve issues efficiently and accurately.
Knowledge is power: Maintain updated knowledge of company products, services, and policies to confidently answer customer questions.
Go the extra mile: Exceed expectations by providing proactive support, offering helpful recommendations, and building ongoing customer satisfaction.
Team player: Collaborate with colleagues and departments to ensure seamless customer experiences.
Master of documentation: Accurately document customer interactions and maintain detailed records.
Skills:
Excellent communication and interpersonal skills
Strong problem-solving and analytical abilities
Active listening and empathy
Multitasking and time management skills
Proficiency in relevant technology (CRM systems, etc.)
Ability to work independently and as part of a team
Overall, being a Customer Service Officer is about building trust, providing outstanding service, and turning every interaction into a positive experience for the customer.