Sujit Kumar Ghosh

• Established clear and competitive goals, growth roadmaps, and strategic business plans.

Monitored expenditures to mitigate risk of overages.

• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Developed and maintained relationships with customers and suppliers through account development.
• Onboarded new employees with training and new hire documentation.
• Accomplished multiple tasks within established timeframes.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maintained professional, organized, and safe environment for employees and patrons.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Managed and motivated employees to be productive and engaged in work.
• Planned and budgeted accurately to provide business with resources needed to operate smoothly.
• Controlled costs to keep business operating within budget and increase profits.
• Improved safety procedures to create safe working conditions for workers.
• Improved marketing to attract new customers and promote business.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Developed detailed plans based on broad guidance and direction.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Defined clear targets and objectives and communicated to other team members.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.

• Screened over 30 calls and emails and initiated actions to respond or direct messages for managers.
• Handled confidential and sensitive information regarding oversea merger with discretion and tact.
• Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
• Worked with senior management to initiate new projects and assist in various processes.