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Overview
Work History
Education
Skills
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Hi, I’m

Sujit Kumar Patra

Consumer Banking Operations
Hyderabad
Sujit Kumar Patra

Summary

Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.

A keen strategist with capabilities in service delivery/operations management , leading global teams and projects in Agile environment; proven experience in driving operational excellence and continuous improvement through process standardization, streamlining and automation; experience in product, change management, business management, risk and control, data and analytics and governance. A qualified scrum master, six sigma black belt and AML specialist with strong hands-on experience in running large programs involving multiple stakeholders from diverse background

Overview

19
years of professional experience

Work History

JP Morgan Chase
Hyderabad

Vice President, Product Management, KYC Operations
10.2020 - Current

Job overview

  • Collaborated with senior management to develop strategic initiatives and long term goals
  • Responsible for enhancing the Product Value proposition, acting as Scrum Master and Release manager
  • Established performance goals for department and outlined processes for achievement
  • Identified and resolved issues between employees, promoting better collaboration and mutual respect
  • Identified opportunities to improve business process flows and productivity
  • Providing strategic and tactical solutions in achieving the product goal in alignment with business goals
  • Creation and review of Epics, Stories, Test Scenarios, Acceptance criteria and Defects on JIRA tool; creating the regression scenarios and business strategy impact analysis to ensure both the functionality and quality is maintained
  • Deployment of Agile methodology in the process, budget forecast and control, head count management, hiring strategy, objective finalization (OKRs) and reporting

HSBC GLOBAL SERVICE CENTRE
HYDERABAD

Vice President, Operations Business Management
07.2018 - 10.2020

Job overview

  • Business Manager for 4 HSBC GSC sites viz Poland, Egypt, Srilanka and India (Kolkata, Chennai, Hyderabad) and also acted as the business manager for Cards and Loans Business Services
  • Cultivated interpersonal skills by building positive relationships with others
  • Drive cross-organizational transformation initiatives aligned with strategic objectives and business goals, focusing on COO transformation programs and people initiatives
  • Responsible for resourcing and location strategy, capability building and site management along with operational excellence; cost management including Annual Operational Planning, migration, remigration and boundary changes, target adjustments, setting charge to the lines of business (LoB) allocation
  • Gained strong leadership skills by managing projects from start to finish
  • Leading the monthly Exco for the sites and supporting quarterly regional reviews, preparing papers/packs for Site Heads for submission in governance forums like LoB engagement, HOST Manco etc
  • Supporting the Centre Director in site operations management, cost tracking and improving their scorecard
  • Support the Controls team in performing Audit assurance reviews for Operations team with respect to finance, billing, recruitment

HSBC GLOBAL SERVICE CENTRE
HYDERABAD

Asst Vice President, Cards Operations
09.2013 - 07.2018

Job overview

  • As Operations AVP, managed a dedicated workforce of 600+ FTEs in Cards and Loans operation across APAC (Singapore, Hongkong, Srilanka, India), UK, Middle East, Australia, US and Canada
  • Finalized the job catalogue for the Business service and framing a hierarchical job family
  • Proven ability to learn quickly and adapt to new situations
  • Align process/staff goals with business partner and HSBC group
  • Worked flexible hours across night, weekend and holiday shifts
  • Customer focus, process optimization, people management and Risk & control
  • Drive the work force management team to ensure higher operational efficiency, optimal production hours, lower idle time and above all ensuring compliance to break code usage
  • Managed time efficiently in order to complete all tasks within deadlines
  • Enriched operational efficiencies by facilitating six-sigma projects and other transformation programs (tactical and strategic) and eliminating inefficient/redundant steps or rework
  • Migrated new work from the regions, worked on standardizing and making the SOPs simpler and better and streamlined operations; effectively facilitating to deliver best in class customer service
  • Instrumental in driving the automation of Disputes and Chargebacks workflow using PEGA, starting from POC to customization, testing and realization of benefits
  • Won Business leader of the year award in 2015 and nominated for 2014 and 2016 for the award in Card Operations
  • Proven ability to develop and implement creative solutions to complex problems.
  • Won 1st Runner-up for Asia Pacific Innovation contest across GLT India, China and Malaysia

HSBC GLOBAL TECHNOLOGY
Hyderabad

AVP Project and Program Management
07.2010 - 09.2013

Job overview

  • Deftly involved in project management, production support and operations management responsibilities for both issuing and acquiring
  • Accountable for coordination between INM Bank (HSBC, India) andTechnology teams in Pune, Hyderabad, Malaysia, regional technology team in HK and Global technology team in the United States
  • Gained strong leadership skills by managing projects from start to finish
  • INM Software Delivery SPOC for any technology ever-greening or regulatory projects/production problems or operational issues
  • Learned and adapted quickly to new technology and software applications
  • Effectively provided inputs for technology cost saving initiatives and reviewed the estimates provided by Regional cards team/vendors for INM enhancements/projects
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively

HSBC MEXICO

Technical Architect
07.2008 - 07.2010

Job overview

  • HSBC Mexico Local Technology point of contact for Cards upgrade project driven by Software House from the United States
  • Coordinated with various technology teams in Mexico interfacing with Cards like TB1 (Miles), Hogan (core banking), Debt Manager (collections), TB6 (application boarding), DataMart etc
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Involved in setting up centre of excellence for LATAM Cards and collections technology in Mexico to support regular BAU activities after the upgrade project
  • Writing BRD (business requirement document), FS (functional specification) and test scenarios along with UAT walkthru
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

SATYAM COMPUTER SERVICES PRIVATE LIMITED

Cards Business Analyst
04.2007 - 07.2008

Job overview

  • Responsible for providing functional solution to small and medium requirements by First Data International clients in Europe and
  • Middle East
  • Effectively lead the defect resolution team for Level 2 and Level 3 of FDI EMEA cards; deftly handled a team of 20 VisionPLUS resources and effectively managed their billing and leaves etc.

KANBAY SOFTWARE PRIVATE LIMITED

Consultant
02.2004 - 04.2007

Job overview

  • Spearheaded as Consultant Specialist for HDFC Bank’s card division both technically and functionally for technology, operations, and business departments
  • Efficiently led and managed end-to-end delivery of back-end cards enhancements as requested by HDFC Business
  • Coordinating with onsite associates, HDFC technology, operations, and Business teams to resolve the issues/queries during build, testing and implementation; preparing BRD, FSD, Technical specifications and test cases
  • Mentored & guided new members joining the team to learn VisionPLUS on AS/400 and HDFC specific functionalities.

Education

Utkal University

BE from Mechanical Engineering

University Overview

IICT Lucknow

MBA from Banking and Finance

University Overview

IIM
Bangalore

Exec Course Creating High Performance Organization
01.2016 - 01.2016

University Overview

IIM
Bangalore

Course On Managing Technological Innovation
01.2017 - 01.2017

University Overview

Scrum Alliance

Certified Scrum Master
10.2020 - 10.2020

University Overview

Vskills
India

Certified Six Sigma Black Belt
08.2017 - 10.2017

University Overview

Vskills
India

Certified Project Manager
03.2018 - 06.2018

University Overview

Skills

Operations managementundefined
Availability
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Quote

I believe you have to be willing to be misunderstood if you're going to innovate.
Jeff Bezos

Timeline

Vice President, Product Management, KYC Operations
JP Morgan Chase
10.2020 - Current
Scrum Alliance
Certified Scrum Master
10.2020 - 10.2020
Vice President, Operations Business Management
HSBC GLOBAL SERVICE CENTRE
07.2018 - 10.2020
Vskills
Certified Project Manager
03.2018 - 06.2018
Vskills
Certified Six Sigma Black Belt
08.2017 - 10.2017
IIM
Course On Managing Technological Innovation
01.2017 - 01.2017
IIM
Exec Course Creating High Performance Organization
01.2016 - 01.2016
Asst Vice President, Cards Operations
HSBC GLOBAL SERVICE CENTRE
09.2013 - 07.2018
AVP Project and Program Management
HSBC GLOBAL TECHNOLOGY
07.2010 - 09.2013
Technical Architect
HSBC MEXICO
07.2008 - 07.2010
Cards Business Analyst
SATYAM COMPUTER SERVICES PRIVATE LIMITED
04.2007 - 07.2008
Consultant
KANBAY SOFTWARE PRIVATE LIMITED
02.2004 - 04.2007
Utkal University
BE from Mechanical Engineering
04.2002
IICT Lucknow
MBA from Banking and Finance
04.2008
Sujit Kumar PatraConsumer Banking Operations