Hi, I’m
Sujit Kumar Shaw
Hotelier
KARL MARX SARANI, KOLKATA
Summary
Result oriented, process driven and an optimistic housekeeper with strong organizational, multi-tasking skills with superior time and resource management capabilities. Proficient in mentoring new members of the team to accomplish the organization goals. Strong interpersonal skills to offer guests the best experience possible.
Overview
10
years of professional experience
5
years of post-secondary education
2
Languages
Work History
The forest club resortkarjat
Executive Housekeeper
04.2022 - Current
Job overview
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
Fortis Hospital
Manager-Housekeeping / Fnb
05.2021 - 10.2021
Job overview
- BMW process implementation and update after resuming Co-vid 2nd wave)
- Recruited housekeeping team members and contractual staff as per hospital guidelines
- SOP implementation in all areas and Cleaning and sanitization Program awareness and its daily need in lives
- Timely & accurately reporting day to day operation activities for the internal audits
- Supervising operation Team, day to day Activities and on-the-job training to them for effective operations
- Training& development of associates for smooth operation, safety & better productivity and quality
- Drive system and audits
TARANGI RESORT and SPA
Sr. Housekeeping Manager
09.2019 - 04.2021
Job overview
- Onboarded new temps by entering employee information into systems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Led projects and analyzed data to identify opportunities for improvement.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Worked flexible hours across night, weekend and holiday shifts.
- Resolved problems, improved operations and provided exceptional service.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Identified issues, analyzed information and provided solutions to problems.
- Maintained energy and enthusiasm in fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adhered to social distancing protocols and wore mask or face shield.
- Collaborated with team members to achieve target results.
- Developed team communications and information for meetings.
ISPRAVA Vesta (P)Ltd
Housekeeping Manager
11.2018 - 04.2019
Job overview
- Part of partial pre-opening team which opened second phase of hotel (52 keys)with total of 102 keys
- Recruited housekeeping team members
- SOP implementation in all areas and Cleaning and sanitization Program
- Timely & accurately reporting day to day operation activities to General Manager
- Supervising an operation Team, day to day Activities and on-the-job training to them for effective operations
- Training& development of associates for smooth operation, safety & better productivity and quality
- Co-ordination with various departments Store, Maintenance, Admin, Front Office etc
- Drive system and audits, compliance to systems audit and core requirements
- Generating purchase orders as and when inventory reaches re order level.
Ramada Caravela Beach Resort
Assistant Manager of Housekeeping
03.2018 - 04.2019
Job overview
- Set and enforced departmental budgets, goals and deadlines.
- Maintained lost and found and unclaimed property, disposing and donating items unclaimed for long periods.
- Prepared reports and schedules with accuracy.
- Held classes to teach staff facility procedures.
- Ordered, maintained and distributed supplies and inventory.
Sterling Holiday Resorts, Diu
Assistant manager housekeeping
10.2016 - 02.2018
Job overview
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports and other business documentation.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Directed team of 14 personnel in busy hotel with 50 rooms.
Club Mahindra Emerald palmsGoa
Senior Executive Housekeeping
03.2015 - 10.2016
Job overview
- Completed schedules, shift reports and other business documentation.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maintained controls over expenses and inventory for optimal budget tracking.
- Communicated repair needs to maintenance staff.
Club mahindraJaisalmer
Sr. Executive
08.2011 - 02.2015
Job overview
- Schedules employees to business demands and for tracks employee time and attendance
- Knowledge of use, handling, storage, and disposal of cleaning chemicals and equipment (including Material Safety Data Sheet requirements), and use of personal protective equipment
- This includes the ability to track and maintain inventory, order and track receivables and payments, set up and maintains inventory systems or logs, and basic cart care
- Ability to use general housekeeping codes to indicate room readiness
- Knowledge of general cleaning programs and policies to extend the life of materials and areas
- Knowledge of practices and procedures needed to maintain material, equipment and supplies; including vendor identification and contract negotiation, supply requisition and purchasing, and inventory control.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
Education
Institute of Hotel ManagementChennai, TN
Bachelor's from hotel management
06.2008 - 04.2011
St Pauls KG And Day SchoolKolkata
High School Diploma
05.2006 - 03.2008
Skills
Team Managementundefined
Timeline
Executive Housekeeper
The forest club resort
04.2022 - Current
Manager-Housekeeping / Fnb
Fortis Hospital
05.2021 - 10.2021
Sr. Housekeeping Manager
TARANGI RESORT and SPA
09.2019 - 04.2021
Housekeeping Manager
ISPRAVA Vesta (P)Ltd
11.2018 - 04.2019
Assistant Manager of Housekeeping
Ramada Caravela Beach Resort
03.2018 - 04.2019
Assistant manager housekeeping
Sterling Holiday Resorts, Diu
10.2016 - 02.2018
Senior Executive Housekeeping
Club Mahindra Emerald palms
03.2015 - 10.2016
Sr. Executive
Club mahindra
08.2011 - 02.2015
Institute of Hotel Management
Bachelor's from hotel management
06.2008 - 04.2011
St Pauls KG And Day School
High School Diploma
05.2006 - 03.2008
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