SUJIT KUMAR SINGH
Faridabad
Summary
Strategic Corporate General Manager known for high productivity and efficient task completion. Possess specialized skills in operational leadership, financial management, and team development. Excel in communication, problem-solving, and strategic planning to drive business success. Committed to fostering workplace culture that promotes growth and efficiency.
Overview
19
19
years of professional experience
Work History
Corporate General Manager
Misosexy Mehraulli & Mi Piaci (A Unit of First Fiidle)
Delhi
02.2025 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members, and making strategic scheduling decisions.
- Effectively managed payroll, timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised, staff.
- Analyzed market trends, competitor activity, and customer feedback to inform decisions regarding product development and enhancement.
- Addressed customer inquiries and complaints in a professional manner ensuring satisfaction is achieved each time.
- Monitored financial performance against budget; prepared detailed reports on variances and recommended corrective action where necessary.
General Manager
Thanks & Beyond, Nehru Place (A Unit of First Fiddle)
Delhi
11.2024 - 02.2025
- Managed daily operations and ensured smooth functioning of the establishment.
- Implemented standard operating procedures for staff training and onboarding.
- Developed promotional materials to attract new clientele and maintain engagement.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
General Manager of Operations
Flying Saucer, Bougie, (First Fiddle Restaurants)
Delhi
06.2021 - 08.2024
- Managed daily restaurant operations, including front-of-house, back-of-house, and administrative functions.
- Led a team of 50+ employees, including servers, bartenders, hosts/hostesses, and kitchen staff.
- Developed and implemented strategies to increase revenue, reduce costs, and improve customer satisfaction.
- Analyzed sales data, customer feedback, and market trends to inform business decisions.
- Collaborated with the culinary team to develop new menu items and promotions.
- Dealing with promoters, Planning events
Restaurant General Manager
1 Oak, Nukkad Cafe & Bar, We Qutub
Delhi
03.2016 - 05.2021
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members, and making strategic scheduling decisions.
- Effectively managed payroll, timekeeping, and paperwork for new hires and terminations.
- Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Performed administrative tasks such as payroll processing and accounts receivable management.
- Created weekly work schedules according to staffing needs.
Restaurant Manager
Boombox Cafe
Delhi
07.2014 - 03.2016
- Assisted the General Manager in overseeing daily restaurant operations.
- Supervised a team of over 20 employees, including servers, bartenders, and hosts.
- Coordinated events, parties, and catering functions.
- Assisted with inventory management, ordering supplies, and controlling labor costs.
- Managed daily restaurant operations and ensured smooth service flow.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
Assistant Restaurant Manager
Boombox Cafe, Khan Market
12.2012 - 07.2014
- Assisted in daily operations and customer service at Boombox Cafe.
- Collaborated with team members to maintain cleanliness and organization.
- Handled customer inquiries and resolved issues promptly and professionally.
- Trained new staff on cafe policies and operational procedures.
- Provided leadership and direction to restaurant employees.
Restaurant Captain
Park Balluchi, Deer Park Hauz Khas
Delhi
04.2008 - 11.2012
- Assisted guests with menu selections and special requests.
- Coordinated with kitchen staff for timely order delivery.
- Monitored inventory levels to assist in supply management.
Steward
The Park Hotel, Connaught Place
Delhi
06.2006 - 01.2008
Education
Bachelor of Arts -
Delhi University
Delhi05.2010
Diploma in Hotel Management -
AIMS
Durgapur, West Bengal04-2006
Skills
- Restaurant operations management
- Team leadership and development
- Customer service and relations
- Sales and revenue growth
- Cost control and profitability
- Inventory management and control
- Event planning and coordination
- Time management and organization
- Budget management
- Inventory control
- Vendor negotiation
Accomplishments
- Increased revenue by 20% within six months of taking over as general manager
- Improved customer satisfaction ratings by 20% through the implementation of new service standards
- Reduced labor costs by 10% through efficient scheduling and staffing.
Languages
- Hindi
- English
Languages
English
First Language
Timeline
Corporate General Manager
Misosexy Mehraulli & Mi Piaci (A Unit of First Fiidle)
02.2025 - Current
General Manager
Thanks & Beyond, Nehru Place (A Unit of First Fiddle)
11.2024 - 02.2025
General Manager of Operations
Flying Saucer, Bougie, (First Fiddle Restaurants)
06.2021 - 08.2024
Restaurant General Manager
1 Oak, Nukkad Cafe & Bar, We Qutub
03.2016 - 05.2021
Restaurant Manager
Boombox Cafe
07.2014 - 03.2016
Assistant Restaurant Manager
Boombox Cafe, Khan Market
12.2012 - 07.2014
Restaurant Captain
Park Balluchi, Deer Park Hauz Khas
04.2008 - 11.2012
Steward
The Park Hotel, Connaught Place
06.2006 - 01.2008
Bachelor of Arts -
Delhi University
Diploma in Hotel Management -
AIMS
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