Sujitkumar Singh
Pune
Summary
Innovative AI/ML Engineer specializing in designing and deploying scalable multi-agent AI systems and intelligent enterprise services. Experienced in finetuning ML models, developing observable AI services and LLM pipelines, and enabling multilingual agent capabilities. Utilizes expertise in Python, Agentic Frameworks, and Vertex AI to integrate effective, production-ready AI solutions.
Overview
8
8
years of professional experience
Work History
AI/ML Engineer
Helpshift
01.2024 - Current
- Architected scalable multi-agent AI service utilizing LlamaIndex and Vertex AI agent engine.
- Enabled multilingual capabilities for Helpshift AI agent to broaden accessibility.
- Established prompt observability using Langfuse to enable performance tracing and metrics for model hallucinations.
- Developed AI agent proof of concept with GCP Dialogflow to validate core functionalities.
- Engineered high precision multilingual PII masking pipeline with Microsoft Presidio and NER models.
- Improved intent detection through top-k partial probability redistribution enabling better intent detection probability for low confidence cases.
- Fine-tuned and deployed context-aware sentiment analysis transformer model to enhance prediction accuracy of existing solution.
- Enabled ML Observability for AI services to monitor customer adoption and plan service enhancements.
Software Engineer
BeatO
07.2022 - 12.2023
- Led backend engineering team while coordinating with product managers for on time, high quality solutions.
- Overhauled APIs, integrated strategic B2B partnerships like TATA 1mg, Razorpay, Snapmint etc and developed SSO and OAuth authentication to enhance security.
- Engineered subscription models and launched service based offerings, driving revenue growth and improving user experience.
- Built an appointment scheduling system to boost patient satisfaction and streamline operations.
- Recognized as 2022 top performer for significant contributions to company success.
Software Engineer Intern
BeatO
01.2022 - 07.2022
- Contributed to developing and maintaining CMS and MIS systems, improving operational efficiency.
- Integrated Gupshup WhatsApp API, enhancing user communication capabilities.
- Gained hands-on expertise in Haptik chatbot functionalities.
Front End Developer Intern
The Offensive Labs
06.2020 - 08.2020
- Integrated The Offensive Labs Platform with Docker and Kubernetes for scalable virtual labs, automating processes with Bash scripting.
- Developed the In30days online learning platform in ReactJS, enhancing user experience and implementing a reward-based learning system.
- Continuously optimized performance and integrated user feedback for platform improvements while collaborating with teams to align lab environments with educational goals.
TPO (Transaction Processing Officer)
Mphasis
Pune
06.2018 - 11.2018
- Processed customer requests efficiently using company-specific software systems.
- Ensured data accuracy through regular audits of processed information.
- Monitored incoming documents to verify completeness and compliance with standards.
Education
Master of Computer Applications - Computer Science
Veermata Jijabai Technological Institute (VJTI)
Mumbai06-2022
Batchelor of Computer Application - Computer Science
Deogiri Institute of Engineering
Aurangabad, India06-2017
Skills
- Programming Languages: Python, Clojure, Go, JavaScript
- AI, ML & LLM Frameworks: PyTorch, Hugging Face, LlamaIndex, DSPy, MCP, A2A, LangFuse
- Cloud Platforms & Managed Services: Vertex AI, Google Translate, Google DLP, Google Dialogflow, Cloud Run, S3, EC2, Athena, SageMaker
- Databases, Vector Stores & Search: PostgreSQL, MongoDB, Redis, Weaviate, Elasticsearch, Vertex KB
- MLOps, Containerization & Infrastructure: MLflow, Docker, Kubernetes
- Distributed Systems & Asynchronous Processing: Kafka, Pubsub, Celery
- Data Warehousing, Monitoring & Observability: Snowflake, Kibana, Grafana, Metabase
Timeline
AI/ML Engineer
Helpshift
01.2024 - Current
Software Engineer
BeatO
07.2022 - 12.2023
Software Engineer Intern
BeatO
01.2022 - 07.2022
Front End Developer Intern
The Offensive Labs
06.2020 - 08.2020
TPO (Transaction Processing Officer)
Mphasis
06.2018 - 11.2018
Master of Computer Applications - Computer Science
Veermata Jijabai Technological Institute (VJTI)
Batchelor of Computer Application - Computer Science
Deogiri Institute of Engineering