Summary
Overview
Work History
Education
Skills
Timeline
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Sujit Pandey

Customer Representative

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

3
3
years of professional experience

Work History

Customer Representative

Globiva Service Private Limited
01.2023 - 07.2024
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
  • Collected customer information and analyzed customer needs to recommend potential products or services.
  • Retained dissatisfied customers by offering empathetic listening skills followed by effective problem-solving approaches tailored to each individual case.
  • Responded to customer calls and emails to answer questions about products and services.
  • Boosted sales revenue by skillfully promoting diverse service options.

Customer Service Representative

Teleperformance
11.2021 - 07.2022
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Utilized customer service software to manage interactions and track customer satisfaction.

Education

Government Senior Secondary School
Gurgaon, India

Skills

    Quality Assurance

    Typing Speed

    CRM Software

    Payment Processing

    Live chat support

Timeline

Customer Representative

Globiva Service Private Limited
01.2023 - 07.2024

Customer Service Representative

Teleperformance
11.2021 - 07.2022

Government Senior Secondary School

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Sujit PandeyCustomer Representative