Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sujoy Biswas

Summary

Dynamic healthcare professional with a proven track record in guiding facilities through transformative change and operational enhancements, consistently driving improved client care quality and increased satisfaction scores. Expertise in strategic planning, staff development, and operational management, recognized for implementing organizational initiatives that uphold high service delivery standards while streamlining processes for enhanced departmental efficiency. Committed to fostering a collaborative team environment through effective policy design and implementation, driving team performance and organizational success. Adept at leveraging innovative solutions to navigate complex challenges, ensuring sustainable growth and excellence in healthcare delivery.

Overview

12
12
years of professional experience

Work History

CLINICAL COORDINATOR

Mind Plus Healthcare Pvt. Ltd.
03.2025 - Current
  • Design, execute, and assess clinical programs to ensure effective patient care.
  • Coordinated patient care initiatives to enhance service delivery and patient satisfaction.
  • Implemented process improvements that streamlined clinical workflows and reduced operational delays.
  • Collaborated with multidisciplinary teams to optimize treatment plans and ensure holistic patient care.
  • Schedule therapy sessions in collaboration with the clinical team, based on treatment needs.
  • Deliver training and development opportunities to enhance staff skills and knowledge.
  • Provided psychoeducation to patients and families while promoting mental health awareness within the community.
  • Conducted regular audits of clinical procedures, ensuring adherence to quality standards and regulatory requirements.
  • Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
  • Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.

CLINICAL COORDINATOR

Alpha Healing Center powered by Adayu, A Fortis Group Company
07.2024 - 12.2024
  • Integrated best clinical practice and coordinated efforts from various stakeholders to ensure highest standards of clinical practice.
  • Guided team members in clinical best practices to enhance service delivery.
  • Collaborated with interdisciplinary teams to ensure efficient service provision.
  • Conducted clients assessments to create individualized care plans.
  • Identified improvement areas based on evolving industry standards and trends.
  • Managed changes in integrated health care systems while prioritizing quality of care.
  • Supervised clinical staff according to regulatory standards.
  • Coordinated weekly work schedules for department personnel.
  • Facilitated communication among patients, families, and healthcare teams for coordinated care.

SENIOR GROUP COUNSELLOR

Athena Behavioral Health Services Pvt. Ltd.
09.2023 - 06.2024
  • Helped families work through serious issues and restore relationships or part amicably.
  • Conducted individual and group counseling sessions to promote mental wellness and personal growth.
  • Utilized motivational interviewing techniques to encourage client engagement and facilitate behavior change.
  • Led support groups for specific client populations, such as those with addiction.
  • Responded to crisis situations when severe mental health and behavioral issues arose.
  • Monitored and evaluated progress throughout the treatment plan.
  • Collaborated on intervention plans with other mental health specialists, doctors, and nurses.
  • Identifying and preventing behaviors that impede recovery.
  • Collaborated with multidisciplinary teams to provide comprehensive care for clients.

CENTRE MANAGER

Ekaant Rehabilitation & De-addiction Centre
06.2022 - 02.2023
  • Executed overall management and day-to-day operation of the center.
  • Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
  • Led crisis management efforts, ensuring minimal disruption to center operations.
  • Motivated and led team members to work together to achieve targets.
  • Established customer service standards for the center, and monitored the performance of staff against those standards.
  • Conducted regular staff meetings to ensure all personnel were properly trained on policies and procedures.
  • Worked with government agencies for licenses and accreditation.
  • Ensured patient satisfaction with clinical and operational needs.

SENIOR PSYCHIATRIC SOCIAL WORKER

Sarvam Global Healthcare LLP
05.2017 - 04.2020
  • Managed the admission process, crisis intervention, and developed rehabilitation programs.
  • Reviewed and advised to develop coordination between multidisciplinary teams.
  • Formulated outreach programs for targeted communities through events.
  • Train and manage clinical staff members.
  • Conducted psycho-social assessments and led therapeutic therapies.

PSYCHIATRIC SOCIAL WORKER

Chaitanya Mental Health Care Centre & Chaitanya Institute For Mental Health
11.2013 - 12.2015
  • Planned and conducted individual, group, and family therapies.
  • Supervised the overall function and day-to-day activities of the unit.
  • Formulated treatment plans for patients.
  • Worked closely with psychiatrists and the treating team to deliver comprehensive psychiatric care to patients.
  • Conducted recreational and occupational therapies.
  • Handling psychiatric emergencies and acute care.

IN-CHARGE OF SOCIAL BUREAU

Howrah South Point
11.2013 - 09.2014
  • Planned, managed, and analyzed welfare programs.
  • Liaised between government departments and donor agencies.
  • Monitoring welfare programs and ensuring quality services to the beneficiaries.
  • A social welfare organization dedicated to providing support to underprivileged sections.

Education

M.A - Social Work, Medical And Psychiatric Social Work

Indore School of Social Work
Indore, Madhya Pradesh
05.2013

B.Com - Marketing Management

St. Xavier's College (Autonomous)
Kolkata, West Bengal
05.2011

Skills

  • Clinical operations management
  • Client relationship management
  • Client-centered therapeutic interventions
  • Psychological project oversight
  • Emergency response coordination
  • Staff management
  • Multidisciplinary collaboration
  • Regulatory compliance
  • Training program development
  • Clinical leadership
  • Crisis intervention
  • Quality improvement strategies

Timeline

CLINICAL COORDINATOR

Mind Plus Healthcare Pvt. Ltd.
03.2025 - Current

CLINICAL COORDINATOR

Alpha Healing Center powered by Adayu, A Fortis Group Company
07.2024 - 12.2024

SENIOR GROUP COUNSELLOR

Athena Behavioral Health Services Pvt. Ltd.
09.2023 - 06.2024

CENTRE MANAGER

Ekaant Rehabilitation & De-addiction Centre
06.2022 - 02.2023

SENIOR PSYCHIATRIC SOCIAL WORKER

Sarvam Global Healthcare LLP
05.2017 - 04.2020

PSYCHIATRIC SOCIAL WORKER

Chaitanya Mental Health Care Centre & Chaitanya Institute For Mental Health
11.2013 - 12.2015

IN-CHARGE OF SOCIAL BUREAU

Howrah South Point
11.2013 - 09.2014

B.Com - Marketing Management

St. Xavier's College (Autonomous)

M.A - Social Work, Medical And Psychiatric Social Work

Indore School of Social Work

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Sujoy Biswas