Sukanta Chatterjee
Pune,India
Summary
An organized team leader builds positive rapport, inspires trust, and guides teams toward the achievement of organizational goals. A strong facilitator is adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
7
7
years of professional experience
Work history
Team lead
Infosys BPM Ltd
Pune, India
04.2023 - Current
- Developed highly effective incident response team and trained extensively in preparation for possible events.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted post-resolution reviews with team members.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
Technology Support Executive
Infosys BPM Ltd
Pune, India
12.2016 - 09.2023
- Created user accounts and assigned permissions.
- Responded to customer inquiries and provided technical assistance via phone and email.
- Analyzed and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Connected to client's computer using remote link to install programs and applications.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Upgraded operating systems and computer software to perform compatibility with programs.
Technology Support Specialist
Infosys BPM Ltd
Pune, India
10.2019 - 03.2023
- Assessed incident priority based on impact on business and escalated issues as necessary.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Used ticketing systems to manage and process support actions and requests.
- Provided basic end-user troubleshooting and desktop support.
- Documented support interactions for future reference
Education
Master of Business Administration - Marketing and Systems
Dr BC Roy Engineering College
IndiaSkills
- Operational support
- L1 and L2 troubleshooting
- Desktop support
- Technical issues analysis
- Application support
- Customer relationship management
- Employee coaching and mentorship
- Team supervision
- Team development strategies
- Employee performance reviews
Languages
English
Fluent
Bengali
Native
Hindi
Advanced
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying into space.
Chris Hadfield
Timeline
Team lead
Infosys BPM Ltd
04.2023 - Current
Technology Support Specialist
Infosys BPM Ltd
10.2019 - 03.2023
Technology Support Executive
Infosys BPM Ltd
12.2016 - 09.2023
Master of Business Administration - Marketing and Systems
Dr BC Roy Engineering College
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