Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Other Details
Community Projects And Initiatives
Timeline
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Sukanto Ray

Gurugram

Summary

Dynamic operations leader with a proven track record at Ameriprise Financial, driving team performance and enhancing training programs. Expert in project management and KPI tracking, I successfully promoted seven team members and led a million-dollar initiative, demonstrating strong strategic planning and team leadership skills.

Overview

17
17
years of professional experience

Work History

Group Lead

Ameriprise Financial LTD
Gurugram
02.2022 - Current
  • Lead 40 member team; improved Financial advisor day to day work
  • Promoted 7 team member to higher roles (Expert, Coach, Trainer)
  • Strategic Implementing Operations Partner for a Firm imitative of Million-dollar project
  • Active participation in securing the right talent for different business group for setting up the Gurugram and Noida site for success
  • Active team member for driving BRN (Business Relation Network) across site and sharing insights and hosting them
  • Managing SLA, training for New Hires, Coaching

Senior Delivery Manager

Rupeek Capital Ltd.
Bangalore
07.2021 - 02.2022
  • Lead 100-member back office operations for a gold loan NBFC.
  • Liaise with CERSAI for compliance and customer data.
  • Drive capacity planning, KPI tracking (utilization, productivity), and team appraisals.

Team Manager

Amazon Development Centre
Hyderabad
06.2017 - 12.2020
  • Oversaw performance, SLA adherence, and quality audits.
  • Introduced training SOPs, reduced TT errors from 60% to 15%, and improved site performance by 4%.

Team Manager / Team Support Specialist / Process Advisor

Barclays Shared Services
Noida
06.2008 - 05.2017
  • Managed global DO complaints, emails, and letters in Credit Card operations.
  • Streamlined process for faster resolution; frequent collaboration with audit/risk teams.
  • Maintained strong NPS metrics and performance dashboards.

Education

B.Com -

Sunrise University
Rajasthan
01.2017

Skills

  • Operations Management
  • Project management
  • KPI tracking
  • Regulatory compliance
  • Performance evaluation
  • Employee training
  • Team leadership
  • Process improvement
  • Capacity planning
  • Customer service
  • Process Optimization
  • Team Leadership
  • Quality & Compliance
  • Strategic Planning
  • KPI Management
  • Vendor Management
  • Training & Development

Accomplishments

  • Team Leadership at Amazon, Managed 70-member team; improved business productivity. Promoted 5+ team members to higher roles (Quality, SME, Mentor). Awarded Best Supervisor multiple times (2017-2019), Best Team Award (2018), Best Connections Award (2018 & 2019).
  • Process Transformation at Barclays, Led Six Sigma White Belt initiative-reduced complaints, enhanced customer experience. Migrated e-mail processes between Mumbai & NOIDA, supporting BCM plans. Recognized with Jewel of the Month and Best Team Support Specialist awards.

Personal Information

Date of Birth: 05/14/87

Other Details

English, Hindi, Available upon request

Community Projects And Initiatives

  • Created cross-functional talent pool to stabilize SL during pandemic (Amazon, 2020).
  • Led process knowledge tests improving CTLG queue performance.
  • Resolved 180 invalid IT tickets, reducing delay incidents by 78%.

Timeline

Group Lead

Ameriprise Financial LTD
02.2022 - Current

Senior Delivery Manager

Rupeek Capital Ltd.
07.2021 - 02.2022

Team Manager

Amazon Development Centre
06.2017 - 12.2020

Team Manager / Team Support Specialist / Process Advisor

Barclays Shared Services
06.2008 - 05.2017

B.Com -

Sunrise University

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