Sukanya Bhatta
Bangalore
Summary
Finance & O2C professional with 5+ years at Accenture across Cash Applications, Unapplied Cash, Disputes, and Quality & Training. Currently supporting NBCU in Cash Applications with a focus on unapplied cash investigation, account reconciliation, and accurate allocation of receipts. Strong in SAP/FSCM, stakeholder management, and process improvement across O2C, with exposure to R2R and P2P fundamentals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cash Applications
NBCU
03.2025 - Current
Process Trainer & Quality Analyst - O2C / Cash Applications / Disputes
Accenture
Bangalore
04.2021 - Current
- Coordinate with Billing, Collections, and senior stakeholders to identify root causes of unapplied cash.
- Ensure accurate allocation of open cash to the correct invoices, improving account reconciliation and closure.
- Support reduction of aging unapplied cash balances by timely follow-ups and issue resolution.
- Investigate and analyze open cash in customer Statement of Accounts (SOA).
- Processed unapplied cash for NBCU project, facilitating timely account reconciliation.
- Ensured accuracy in cash application while adhering to process and client guidelines, supporting compliance objectives.
O2C / Disputes / Quality & Training
Medtronic
Bangalore
04.2021 - 03.2025
- Resolved 2,000+ disputes, contributing to recovery of $1B+ in revenue via effective dispute resolution.
- Demonstrated comprehensive O2C knowledge across order entry, disputes, collections, and cash applications, enhancing process efficiency.
- Achieved >95% client calibration and supported teams to reach >85% FTR on escalation exits.
- Trained and onboarded 78+ new hires; delivered 50+ refresher trainings, reducing quality errors by 40%.
- Performed quality audits on 10,000+ cases across Germany, UK, Ireland, Belgium, and Netherlands.
- Improved production quality by 45% through governance, reporting, and targeted feedback loops.
- Led CAPA initiatives using 5-Why analysis and automated email documentation in FSCM, streamlining workflows and reducing AHT.
HR Manager & German Trainer
Indrakshi Academy of Languages
Bangalore
03.2018 - 04.2021
- Delivered German language training and provided translation services (English-German / German-English) to facilitate effective communication.
- Delivered personality development and professional training programs while counseling employees to enhance their skills.
- Managed client inquiries and training operations, ensuring alignment with course structures.
- Developed learning content, edited training videos, and ensured on-time delivery.
Education
B.A. (Hons) - English Language & Literature
St. Xavier's College
Ranchi01.2017
Skills
- Cash applications
- O2C management
- Collections management
- Account reconciliation
- Statement of account analysis
- Dispute resolution
- R2R and P2P fundamentals
- SAP (ECC) expertise
- Root cause analysis
- Process improvement
- Microsoft Excel proficiency
- Microsoft Teams collaboration
- PowerPoint presentations
- Outlook communication
- Stakeholder engagement
- Supply chain management
Certification
- Certified Process Trainer - Client (Disputes Management)
- Certified Email Communication Trainer - Client
- Goethe-Zertifikat A1 - Goethe-Institut India
- Zertifikat A2 & B1 - Indian Institute of Foreign Languages
- HR Manager & Language Trainer Certificates - Indrakshi Academy of Languages
Languages
- German
- Hindi
- Bengali
- English
Timeline
Cash Applications
NBCU
03.2025 - Current
Process Trainer & Quality Analyst - O2C / Cash Applications / Disputes
Accenture
04.2021 - Current
O2C / Disputes / Quality & Training
Medtronic
04.2021 - 03.2025
HR Manager & German Trainer
Indrakshi Academy of Languages
03.2018 - 04.2021
B.A. (Hons) - English Language & Literature
St. Xavier's College