Sukanya CH.
Hyderabad
Summary
Results-driven Senior Associate with 3 years of progressive experience in US Health Insurance operations. Proven track record of delivering exceptional client service, streamlining claims processing, and consistently exceeding performance targets. Recognized as a top performer with multiple Hall of Fame honors and management awards.
Overview
3
3
years of professional experience
18
18
years of post-secondary education
Work History
Senior Associate
Sagility India Private Limited
Hyderabad
04.2022 - 09.2025
- Deliver comprehensive customer support by addressing complex client inquiries, resolving issues, and managing concerns with efficiency and professionalism
- Facilitate seamless claims processing through proactive coordination with insurance companies, ensuring timely payment disbursement for clients
- Consistently exceed performance metrics and sales targets, earning recognition as a top performer with multiple rewards, Hall of Fame honors, and management commendations
- Maintain high customer satisfaction scores through effective communication and problem-solving skills
- Handle US Health Insurance voice process operations with expertise in denials management
- Mentored junior associates in best practices and problem-solving techniques.
- Implemented quality control measures to improve service delivery standards.
Education
Bachelor of Science - Statistics
Sai Sudhir Degree & PG College
Hyderabad 07.2016 - 07.2019
Intermediate (10+2) -
Sri Gayathri Junior College
Hyderabad 06.2014 - 05.2016
Secondary School Certificate (SSC) -
Gopi Memorial High School
06.2001 - 04.2014
Skills
- C
- C
- Microsoft Office Suite
- Internet Applications
- US Health Insurance
- Claims Processing
- Denials Management
- Customer Relationship Management
- Claims Processing & Resolution
- Performance Excellence & Target Achievement
- Cross-functional Collaboration
- Effective Communication
- Problem-solving
- Critical Thinking
- Time Management
- Prioritization
- Issue resolution
Personal Information
- Date of Birth: 12/25/98
- Nationality: Indian
Hobbies and Interests
- Drawing
- Reading
- Music
Disclaimer
I hereby declare that the information provided above is true and accurate to the best of my knowledge and belief.
Languages
- Hindi
- Telugu
- English
- Hindi
- Telugu
Achievements And Recognitions
- Multiple Hall of Fame honors for outstanding performance
- Consistently recognized as top performer with management appreciation awards
- 1st Prize in Drawing Competition at school level
- Event Organizer for school and college annual day functions
Timeline
Senior Associate
Sagility India Private Limited
04.2022 - 09.2025
Bachelor of Science - Statistics
Sai Sudhir Degree & PG College
07.2016 - 07.2019
Intermediate (10+2) -
Sri Gayathri Junior College
06.2014 - 05.2016
Secondary School Certificate (SSC) -
Gopi Memorial High School
06.2001 - 04.2014