Sukanya Chakraborty
Loyalty Manager
Hooghly
Summary
To be a part of organization where the process of learning is never ending, to work hard with loyalty, sincerity and give my best to extract the qualities in the organization and to be every one’s inspiration of the department. Achieving the goals and living up to the expectations of the company.
Professional with strong background in customer loyalty and retention. Skilled in developing effective loyalty programs and driving customer engagement. Adept at team collaboration and flexible in dynamic environments. Known for delivering impactful results and fostering customer-centric culture.
Overview
5
5
years of professional experience
2017
2017
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Loyalty Manager
Delhi Aerocity
01.2023 - Current
- Handling the loyalty operations and simultaneously handling the customer experience of the entire hotel.
- Driving the guest voice scores.
- Elected as the departmental trainer for soft skill and communications.
- Leading and driving the team to achieve the goals.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Led quarterly customer service meetings to review performance and set goals for improvement.
Assistant Loyalty Manager and Guest Experience Manager
Delhi Aerocity
01.2022 - 11.2023
- Looking after customer satisfaction and Marriott Bonvoy loyalty program enquiries along with Front office daily operations.
- Teaching soft skill to the team and taking part in day to day operations.
Guest Service Associate
JW Marriott Bengalore
01.2021 - 01.2023
- Worked in Front office (Specially AYS).
- Acting executive and was the in-charge of at your service team.
Front Office Executive
Kochi Marriott
01.2021 - 01.2023
- Leading Guest relations and at your service department with admin works.
Trainee Executive
Kochi Marriott
01.2020 - 01.2021
- Worked in Front Office as a trainee executive in AYS and Guest relations.
- Promoted as a front office executive.
Education
B.Sc. - Hotel Management & Catering Science
ADVANCED BARCLAY SCHOOL OF HOTEL MANAGEMENT
10th standard - undefined
W.B.B.S.E.
12th standard - undefined
W.B.C.H.S.E
Executive Development Program - undefined
JW Marriott Bengalore
Skills
- well organized
- swift learner
- Punctuality
- adjustable
- Responsible
- Leadership
Influencing skills
CRM systems expertise
Rewards program management
Certification
Certificate holder of Ms. Kochi Marriott (twice) for grooming.
Extra Curricular Activity
Basic knowledge of Computer handling, Opera and Microsoft Outlook. Knowledge on Salesforce software. Making content on social media based on Lifestyle and Make up.
Interests
Writing poems and reading books
Surfing the internet to gather more knowledge on the subjects I wish to develop
Personal Information
Date of Birth: 11/17/96
Disclaimer
I hereby declare that all the above information given by me is correct to the extent of my knowledge.
Key Professional Skills
- Well organized and a swift learner
- Punctuality
- Adjustable
- Responsible
- Leadership
- Self motivated
- Experienced
- Any sort of pressure is always welcome
- Approachable and polite
- Good communication skills
Timeline
Loyalty Manager
Delhi Aerocity
01.2023 - Current
Assistant Loyalty Manager and Guest Experience Manager
Delhi Aerocity
01.2022 - 11.2023
Guest Service Associate
JW Marriott Bengalore
01.2021 - 01.2023
Front Office Executive
Kochi Marriott
01.2021 - 01.2023
Trainee Executive
Kochi Marriott
01.2020 - 01.2021
10th standard - undefined
W.B.B.S.E.
12th standard - undefined
W.B.C.H.S.E
Executive Development Program - undefined
JW Marriott Bengalore
B.Sc. - Hotel Management & Catering Science
ADVANCED BARCLAY SCHOOL OF HOTEL MANAGEMENT
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