Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Sukanya Chodankar

Sukanya Chodankar

Mapusa

Summary

Enthusiastic and motivated professional with a keen inclination to embrace new challenges. Possesses a robust work ethic, adaptability, and outstanding interpersonal skills. Proficient in working autonomously, demonstrating an ability to swiftly grasp and master new skills. Leading teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.

Overview

3
3
years of professional experience

Work History

Assistant Manager- Sales Operations

Investors Clinic Pvt. Ltd.
12.2024 - 05.2025
  • Created and analyzed sales reports, tracked KPIs, and generated insights to support data-driven sales strategies.
  • Assisted in lead generation and distribution, and developed lead nurturing strategies to enhance conversion rates.
  • Managed CRM systems to track client interactions, generated reports on lead progress, and provided sales teams with the necessary tools and resources.
  • Reviewed and finalized sales contracts, ensuring accuracy and compliance with legal and regulatory requirements.
  • Worked with the marketing team to align strategies for online listings, advertisements, and promotional campaigns to drive lead generation and brand visibility.
  • Managed end-to-end recruitment, including job postings, candidate screening, interviews, and onboarding.
  • Performed data entry, managed office supply inventory, scheduled meetings, and ensured smooth office operations.
  • Organized and coordinated employee training programs to enhance skill development.
  • Conducted daily cash reconciliations to ensure accurate financial reporting and minimise discrepancies.
  • Communicated project updates regularly to stakeholders and team members effectively.

Customer Care Manager & Business Development

Maruti Suzuki (Chowgule Industries Pvt. Ltd.)
03.2024 - 10.2024
  • Managed daily operations of the customer service department.
  • Assisted in resolving escalated customer issues, maintaining a high level of customer satisfaction.
  • Trained new hires and provided ongoing coaching to team members.
  • Handled customer inquiries and service requests via phone, email, and in-person.
  • Supervised a team of 8 customer service representatives, ensuring efficient handling of customer inquiries and complaints.
  • Implemented customer feedback mechanisms, increasing customer satisfaction.
  • Developed and executed business development strategies that resulted in a 15% recovery from de growth within 5 months.
  • Monitored service center performance metrics and reported to senior management.

Customer Experience Manager

Tata Motors (Durga Motors)
05.2022 - 02.2024
  • Supervising and ensuring delivery of exceptional customer service experiences.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Responsible for addressing customer inquiries, resolving issues, and maintaining high level of customer satisfaction.
  • Supervising daily operations, managing customer relations team, and implementing strategies to enhance overall service quality.
  • Have effectively maintained high scores on Sales Satisfaction Index.
  • Implemented swift resolution methods and strategies, resulting in gradual reduction of customer complaints over time.

Education

BBA - Business Administration And Management

S.V's Sridora Caculo College of Management
Goa India

Skills

  • Customer relationship management
  • Team building
  • Conflict resolution and mediation
  • Project management abilities
  • Business development
  • Operations management
  • Staff training and development
  • Customer service and satisfaction

Accomplishments

Achieved 900+ sales satisfaction scores consecutively over my tenure.

Successfully mitigated customer-generated complaints by promptly addressing and resolving customer concerns.

Villa Renovation: Successfully managed the end-to-end renovation of a villa in Parra. Oversaw finance, inventory, supply chain, and overall project execution to ensure timely and cost-effective completion.

Timeline

Assistant Manager- Sales Operations

Investors Clinic Pvt. Ltd.
12.2024 - 05.2025

Customer Care Manager & Business Development

Maruti Suzuki (Chowgule Industries Pvt. Ltd.)
03.2024 - 10.2024

Customer Experience Manager

Tata Motors (Durga Motors)
05.2022 - 02.2024

BBA - Business Administration And Management

S.V's Sridora Caculo College of Management

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Sukanya Chodankar