Hi, I’m
Sukanya Chodankar
Pomburpa, Goa
Summary
Enthusiastic and motivated professional with a keen inclination to embrace new challenges. Possesses a robust work ethic, adaptability, and outstanding interpersonal skills. Proficient in working autonomously, demonstrating an ability to swiftly grasp and master new skills. Leading teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
3
years of professional experience
Work History
Chowgule Industries Pvt. Ltd.
Business Development & Customer Care Manager
03.2024 - Current
Job overview
- Managed daily operations of the customer service department.
- Assisted in resolving escalated customer issues, maintaining a high level of customer satisfaction.
- Trained new hires and provided ongoing coaching to team members.
- Handled customer inquiries and service requests via phone, email, and in-person.
- Supervised a team of 8 customer service representatives, ensuring efficient handling of customer inquiries and complaints.
- Implemented customer feedback mechanisms, increasing customer satisfaction.
- Developed and executed business development strategies that resulted in a 15% recovery from degrowth within 5 months.
- Monitored service center performance metrics and reported to senior management.
Tata Motors (Durga Motors)
Customer Experience Manager
05.2022 - 02.2024
Job overview
- Supervising and ensuring delivery of exceptional customer service experiences.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Responsible for addressing customer inquiries, resolving issues, and maintaining high level of customer satisfaction.
- Supervising daily operations, managing customer relations team, and implementing strategies to enhance overall service quality.
- have effectively maintained high scores on Sales Satisfaction Index.
- Implemented swift resolution methods and strategies, resulting in gradual reduction of customer complaints over time.
Aquasail
Business Development Executive
02.2021 - 02.2022
Job overview
- My role revolved around promoting and selling sailing experiences.
- Maintaining strong customer relationships, understanding their needs, and tailoring our offerings to exceed their expectations.
- Prospecting potential clients, presenting our sailing packages, and closing deals to drive revenue growth.
- Handling corporate events for the compony and generating leads for future prospects.
- Identified business development challenges and customer concerns for proactive resolution
Education
S.V's Sridora Caculo College of Management
BBA from Business Administration And Management
04.2001
Skills
Customer service management
Team leadership and development
Conflict resolution and mediation
Strong knowledge of automotive products and services
Strategic planning and implementation
Excellent communication and interpersonal skills
Proficient in CRM software and MS Office Suite
Accomplishments
- Achieved 900+ sales satisfaction scores consecutively over my tenure.
- successfully mitigated customer-generated complaints by promptly addressing and resolving customer concerns.
Timeline
Business Development & Customer Care Manager
Chowgule Industries Pvt. Ltd.
03.2024 - Current
Customer Experience Manager
Tata Motors (Durga Motors)
05.2022 - 02.2024
Business Development Executive
Aquasail
02.2021 - 02.2022
S.V's Sridora Caculo College of Management
BBA from Business Administration And Management
04.2001