Sukanya S

Sr. Associate (Operations)

Think and learn Private Limited

Bangalore

12.2021 - Current

Maintained responsibility for all inquiries, concerns and complaints, resolving matters effectively and to satisfaction of customers.
Encouraged and improved cross-department internal communication.
Resolved customer inquiries in a timely manner while adhering to service level agreements.
Organized and scheduled on-site and off-site trainings for staff members.
Trained new customer support staff members on proper use of software, systems, and customer service protocols.
Provided guidance on best practices for process management, including documentation and training materials.
Responded to escalated customer issues in accordance with company guidelines.
Conducted regular meetings with team members to discuss progress and areas for improvement.
Managed team resources, including assigning tasks, monitoring progress, and ensuring deadlines were met.
Monitored office services mailbox for business support needs and requests.
Created reports to track order progress and delivery timelines.
Coordinated with suppliers to ensure timely shipment of products.
Documented all training activities including attendance records, feedback forms, surveys.
Coordinated support to facilitate general office operations.
Drafted monthly progress reports outlining key accomplishments within the organization's operations division.
Tracked employee performance metrics and provided coaching when needed in order to promote continuous professional development.
Identified internal problems and recommended solutions to upper management.
Managed customer inquiries related to product availability, shipping times, and order status.
Identified needs of customers promptly and efficiently.
Implemented strategies to take advantage of new opportunities.
Provided HR administrative assistance to management team.
Reviewed and approved vendor invoices.