Sukanya Shenoy

Talent Management

• Performance Cycle Management: Successfully owned and managed performance evaluation touchpoints from initial goal setting to mid-year check-in to final evaluations within the organization, with 95%+ (~3,500 employees) completion and usage rates.
• Planned, scheduled, and spearheaded ideation and discovery sessions, as well as UATs, across all the above modules to gather user inputs and facilitate user testing of suggested improvements to enable a smooth performance evaluation process across various geographies (India, the US, the UK, Romania, Mexico, and Canada).
• Played a critical role in the preparation of detailed Excel reports and designing BI dashboards across all processes.
• Owned and managed the promotion processes for junior-level and mid-level employees.
• Played a critical role in planning, scheduling and conducting leadership promotion panels, briefing and allied processes for the Director and Managing Director levels, closing all actions within the 1-month deadline.
• Have created BRDs for the pilot calibration module within the tool.

UI/UX Enhancements in in-house PMS Tool:

• Conducted dipstick surveys and Tool Usability Testing across a diverse spread of users to gauge user experience and improve intuitiveness of the tool.
• Collaborated with internal design team to initiate and facilitate a design thinking workshop to further identify the UI/UX challenges.

Change Management/Campaign:

• Role Readiness Campaign – Planned and organized an org-wide campaign in collaboration with the marketing team to socialize role readiness as a new promotion criteria.
• Curated self-help user guides and video guides for all aspects of performance management.
• Planned, scheduled and organized multiple socialization sessions on the evaluations processes and best practices across the organization with 500+ participation including people managers.

Reporting, Analysis and Presentation:

• Tracking and reporting at each stage of the evaluation cycle.
• Preparation and presentation of statuses during business reviews.
• Undertook rating review meetings with HR leadership to close calibration discussions.
• Preparation of Leadership Promotion Presentations for reviews with the CEO.

Stakeholder Management:

• In person pulse connects with stakeholders – HRBPS, business leaders – for performance process enhancements.
• Prompt grievance handling/connecting with concerned SPOCs.
• Maintaining continuous touchpoint with the product technical team for tool issues and possible improvements according to business needs.

• Facilitated all aspects of employee lifecycle management for 700+ employees from onboarding to exits.
• Organized various employee engagement activities, capturing feedback from ~50% of the workforce through structured discussions.
• Successfully inducted around 180 new joiners, enhancing onboarding experience.
• Led quarterly town halls and monthly events for business unit, engaging over 250 employees in dialogues.
• Resolved key customer escalations related to team dynamics effectively.
• Prepared comprehensive data analysis for monthly HR review presentations, focusing on performance metrics and retention proposals.
• Managed complex exit scenarios including redundancies and involuntary separations with professionalism.
• Handled and facilitated multiple successful and unsuccessful PIP cases involving planning weekly connects and improvement tracking.
• Coordinated rewards initiatives like appreciation week with ~70% employee involvement, boosting morale.

• Developed exit interview process to facilitate honest, constructive feedback for employees.
• Created and executed employee engagement activities, including recognition and reward mechanisms.
• Designed training modules with infographics for Production, Customer Service, and Dispatch departments.