Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Personal Information
Languages
Timeline
CustomerServiceRepresentative
Sukesh Yadav Mukera

Sukesh Yadav Mukera

Hyderabad

Summary

Adept Troubleshooting Diverse Technical Challenges and Implementing Effective Solutions To Ensure Client Satisfaction

Overview

4
4
years of professional experience

Work History

Customer Service Representative

ADP
Hyderabad
12.2024 - Current
  • Resolved customer issues with knowledgeable and friendly service, contributing to high customer satisfaction.
  • Resolved customer issues by providing timely and accurate information.
  • Maintained knowledge of ADP products to effectively support clients.
  • Assisted clients with inquiries regarding payroll and benefits processes.
  • Collaborated with team members to streamline service delivery methods, enhancing overall efficiency.
  • Trained new employees on customer service protocols and software use.
  • Provided feedback to management on common customer concerns and suggestions.

Technical Support Associate

TECH MAHINDRA
Hyderabad
12.2022 - 11.2024
  • Troubleshot diverse technical issues, identified root causes, and implemented solutions to enhance client satisfaction.
  • Earned "BRAVO" Award twice within a year for exceptional performance.
  • Provided subject matter expertise to support team projects over six months, facilitating successful project outcomes.

Customer Support Executive

EXAMITY
Hyderabad
03.2022 - 11.2022
  • Supported international clients across USA, UK, and Australia, enhancing customer satisfaction.
  • Served as floor support after 6 months as associate, facilitating seamless operations.
  • Assisted customers with inquiries about exam scheduling and registration processes.
  • Resolved technical issues using remote support tools for online testing platforms.
  • Provided clear guidance on test-taking policies and procedures to ensure compliance.

Education

Diploma - Civil Engineering

Princeton College Of Engg & Tech.
Hyderabad
07-2020

SSC -

Krishnaveni Talent High School
Hyderabad
05-2017

Master of Arts - Tourism And Hospitality

Hindi Mahavidyalaya
Hyderabad
04-2026

Skills

  • Customer service
  • Help desk support
  • Call center operations
  • Customer relations
  • User account management
  • Incident management
  • CRM software
  • Office365
  • Microsoft Exchange
  • Data security
  • Problem-solving
  • Team collaboration
  • Team development
  • Feedback analysis

Accomplishments

  • Won 2 Gold Medals in South India Nationals in 2022.
  • Won 2 Gold Medals in Junior National 2022-23.
  • Won 1 Gold Medal in Senior National 2024.
  • Athlete in Power Lifting.
  • Been a National Champion for 5 consecutive championships.

Hobbies and Interests

  • Learning New Things
  • Enthusiastic
  • Self Motivate

Personal Information

Date of Birth: 03/07/02

Languages

  • Hindi
  • English
  • Telugu, Native or Bilingual Proficiency
  • Hindi, Native or Bilingual Proficiency
  • English, Native or Bilingual Proficiency

Timeline

Customer Service Representative

ADP
12.2024 - Current

Technical Support Associate

TECH MAHINDRA
12.2022 - 11.2024

Customer Support Executive

EXAMITY
03.2022 - 11.2022

Diploma - Civil Engineering

Princeton College Of Engg & Tech.

SSC -

Krishnaveni Talent High School

Master of Arts - Tourism And Hospitality

Hindi Mahavidyalaya
Sukesh Yadav Mukera