Summary
Overview
Work History
Education
Skills
Languages
Disclaimer
Timeline
Generic

Sukesh P

Mangalore

Summary

Results-driven Branch Service Manager known for exceptional productivity and efficiency in managing branch operations. Specialize in customer relationship management, operational improvement, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring smooth branch operations and high customer satisfaction.

Overview

15
15
years of professional experience

Work History

Branch Service Manager

Hindustan Unilever Limited
Karnataka
01.2024 - Current
  • Role at Pureit, HUL
  • Managing a team consisting of 10 Team Leaders, 30 Service Partners, and 150 technicians as the Branch Manager for Karnataka.
  • Service Team Management: Leading and coordinating the service team responsible for installation, repairs, and maintenance of water purifiers.
  • Revenue Driving: Generating revenue by spares and accessory sales
  • Customer Support: Ensuring prompt and effective resolution of customer complaints, queries, and service requests.
  • Quality Assurance: Monitoring service quality, adherence to standards, and customer satisfaction
  • Inventory and Spare Parts Management: Managing stock levels for spare parts, ensuring availability, and minimizing downtime.
  • Technical Training: Providing training to service technicians on product troubleshooting and repair.
  • Escalation Handling: Managing escalated issues and collaborating with other departments as needed
  • Performance Metrics: Tracking service metrics such as response time, resolution rate, and customer feedback.

Area Service Manager

AO Smith India Water Products Pvt Ltd.
Karnataka
08.2021 - 01.2024
  • Role At AO Smith:
  • Successfully oversaw operations and customer service in multiple districts of Karnataka including Bangalore, Mangalore, Udupi and more.
  • Handled calls load of 5000/month
  • Maintained a track record of consistently reaching or exceeding AMC targets, exceeding 1 Cr in value
  • Enhanced revenue by effectively promoting the sales of accessories and spare/consumable items via ASPs.
  • Managed retail and dealer/distribution inventory to address stock defects
  • Escalation clearance and corrective/preventive actions
  • Service Engineer training and meets

Service Head

RLogic Technology (I) Pvt. Ltd.
Bangalore
10.2016 - 10.2021
  • Role at R Logics:
  • Service Head for TV Panel Repair of Brands like LG, Sony, VU, Panasonic and VU
  • Supervised and oversaw a staff consisting of more than 40 individuals
  • Facilitated smooth communication and collaboration across different teams
  • Streamlined spare inventory planning for optimal efficiency

Area Service Manager

Kent RO Systems
Bangalore
10.2018 - 07.2021
  • Role At Kent RO Systems:
  • Led a team responsible for servicing water purifiers, softeners, and small home appliances in the Bangalore region to maintain high standards of customer support.
  • Managed and efficiently handled high call volume of 3000 per month in Bangalore area
  • Achieving spare revenue target of 50 Lacks per month
  • Managing 15 service partners in Bangalore region
  • Consistently provided prompt resolution for Email, social media and service center's escalation cases.
  • Performed spare audits to enhance stock availability and identify duplicate parts
  • Streamlined and improved the process of defect management at dealer locations

Associate Supervisor

Larsen & Toubro Ltd
Mysore
08.2009 - 10.2016
  • Role at L & T:
  • Led and supervised a group of 15 employees
  • Coordinated tool and machine procurement
  • Took charge of service operations for internal defective units during manufacturing process
  • Calibrated devices, tools, and repair machines.
  • Enhanced efficiency through training programs and defect resolution at vendor sites.
  • Streamlined processes to enhance spare and tool management
  • Worked closely with design team to implement improvements
  • Executed Six Sigma projects targeting product quality improvement
  • Effectively organized service station tasks for field returned units, incorporating 5S techniques and integrating Poka-yoke practices.

Education

Executive MBA (Marketing Management) -

Dayananda Sagar University
Bangalore
07.2024

B.Sc Electronics & Communication -

Vivekananda Degree College
Mangalore
06-2009

PUC (PCMB) -

Vittal PU College Vittal
06-2006

SSLC -

Deepika High School, BC Road
06-2004

Skills

  • Service Team Management
  • Revenue Driving
  • Customer Support
  • Quality Assurance
  • Inventory and Spare Parts Management
  • AMC Management
  • Defects Management
  • Inter-departmental Coordination
  • Coordination with Design Team
  • Six Sigma Projects
  • Handling Service Station
  • 5S and Poka-yoke Implementation
  • Microsoft Word
  • Excel
  • Outlook
  • PowerPoint
  • CRM Handling
  • Staff Training and Development
  • Product Training
  • Staff Management
  • Staff Recruitment and Hiring
  • Business Relationship Management
  • Effective Communication
  • Active Listening

Languages

Tulu
First Language
Kannada
Proficient (C2)
C2
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Tamil
Intermediate (B1)
B1
Telugu
Beginner (A1)
A1
Malayalam
Beginner (A1)
A1

Disclaimer

I declare that all the above information is correct to the best of my knowledge and belief.

Timeline

Branch Service Manager

Hindustan Unilever Limited
01.2024 - Current

Area Service Manager

AO Smith India Water Products Pvt Ltd.
08.2021 - 01.2024

Area Service Manager

Kent RO Systems
10.2018 - 07.2021

Service Head

RLogic Technology (I) Pvt. Ltd.
10.2016 - 10.2021

Associate Supervisor

Larsen & Toubro Ltd
08.2009 - 10.2016

Executive MBA (Marketing Management) -

Dayananda Sagar University

B.Sc Electronics & Communication -

Vivekananda Degree College

PUC (PCMB) -

Vittal PU College Vittal

SSLC -

Deepika High School, BC Road

Similar Profiles

CREATE PROFILE
Sukesh P