Summary
Overview
Work History
Education
Skills
References
Affiliations And Credentials
Languages
Timeline
Generic

Sukhbindar Singh

Ludhiana

Summary

Results-driven retail manager with extensive experience in team leadership and customer service excellence. Demonstrated ability in inventory management and employee training, leading to effective resolution of customer complaints and enhanced operational efficiency. Committed to maintaining high service standards and fostering a collaborative work environment.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Petro Canada
Maple Ridge
05.2024 - 01.2025
  • Supervised and coordinated sales staff and cashiers to optimize performance.
  • Hired and trained new sales personnel, monitoring progress and reporting on results.
  • Maintained inventory levels and ordered merchandise to meet demand.
  • Authorized payments and processed returns to ensure customer satisfaction.
  • Resolved issues, including customer complaints and supply shortages, to maintain operational flow.
  • Assigned duties to sales workers and created efficient work schedules.
  • Ensured visual standards of store displays, signage, and cleanliness were upheld.

Assistant Manager

Chevron
Maple Ridge
02.2022 - 06.2024
  • Facilitated staffing processes, including hiring, training, and staff retention.
  • Managed team operations and delegated responsibilities effectively.
  • Evaluated customer service quality and addressed client inquiries promptly.
  • Determined merchandise selection and established pricing in accordance with Chevron policies.
  • Monitored inventory closely, generating reports and inspecting products for freshness.
  • Maintained designated inventory levels and reordered merchandise as needed.
  • Collaborated with vendors to secure merchandise for resale.

Cashier Supervisor

Chevron
Maple Ridge
10.2021 - 02.2022
  • Monitored shift-level performance, providing coaching and guidance to staff on proper cash handling procedures.
  • Resolved customer complaints quickly and professionally, communicating with customers via email or phone as needed.
  • Trained new hires in the use of POS systems, store policies and procedures, safety protocols, and customer service expectations.
  • Coordinated with vendors to ensure timely delivery of merchandise and supplies.
  • Conducted regular audits of register tills to ensure accurate balances were maintained at all times.

Problem Solver

Amazon
Tsawwassen
11.2020 - 09.2021
  • Resolved inventory discrepancies and customer issues to enhance operational efficiency.
  • Trained and supervised associates in effective problem-solving techniques.
  • Collaborated with process assistant and warehouse manager to expedite resolution of receiving problems, ensuring timely order fulfillment.

Assistant Auditor

M/s Rajive&Rajiv Chartered Accountants
Jalandhar
08.2017 - 12.2017
  • Assisted the auditor in auditing the accounts several companies
  • Reported the errors to the accountant which resulted in error free accounts management
  • Received appraisals from the auditor for sincere and professional attitude

Education

Post Degree Diploma - Business Administration

Langara College
Vancouver, BC
12-2021

Bachelor of Commerce - Accounts Hons.

Lovely Professional University
Jalandhar, Punjab, India
08-2017

Skills

  • Team leadership
  • Employee training
  • Inventory management
  • Customer service
  • Cash handling
  • Problem solving
  • Communication skills
  • Customer relations

References

  • Bukola Adepipe, Area Manager, Amazon YVR4, baadedip@amazon.com, 778-514-6287
  • Nicole Siaus, Retailer, Chevron, foreverfuelmy5@gmail.com, 604-323-3722
  • Rahul Thambiyath, Retailer, Petro Canada, Bo02556@petro-canada.ca, 587-718-1031

Affiliations And Credentials

  • TCPS 2: Core certificate
  • Driver's License
  • IELTS certificate (Overall 7.5 bands)

Languages

Punjabi
First Language
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2

Timeline

Assistant Manager

Petro Canada
05.2024 - 01.2025

Assistant Manager

Chevron
02.2022 - 06.2024

Cashier Supervisor

Chevron
10.2021 - 02.2022

Problem Solver

Amazon
11.2020 - 09.2021

Assistant Auditor

M/s Rajive&Rajiv Chartered Accountants
08.2017 - 12.2017

Post Degree Diploma - Business Administration

Langara College

Bachelor of Commerce - Accounts Hons.

Lovely Professional University

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Sukhbindar Singh