Sukhdeep
Personal Banker
Tohana
Summary
Personable and engaging employee with over 5 years of experience in simplifying complex concepts into actionable insights. Expert in phonetics and language nuances, with exceptional presentation skills that captivate and inspire learners. Proven ability to boost communication effectiveness and confidence, driving measurable improvements in personal and professional development. Passionate about creating impactful learning experiences tailored to diverse audiences. Prior experience as a trainer specializing in English language and communication development.
Overview
8
8
years of professional experience
2017
2017
years of post-secondary education
3
3
Languages
Work History
Personal Banker
Barclays
08.2023 - Current
- Maintained 100% quality scores and zero RPM failures in retail and global payment operations.
- Identified and escalated risks, strengthening controls and ensuring compliance.
- Partnered with stakeholders to address knowledge gaps and enhance processes.
- Advised on global payments, delivering tailored solutions to meet needs.
- Delivered supported training programs, enhancing expertise in retail payment processes.
- Conducted training needs assessments to address skill gaps and improve performance.
- Led mop-up sessions for Fraud and ISA processes, ensuring team compliance.
- Applied advanced voice and communication techniques to enhance interactions.
- Managed Net Promoter Score (NPS) data to drive improvements.
- Streamlined communication for improved collaboration and decision-making.
- Supervised team operations, mentoring members and optimizing resource allocation.
- Contributed to projects improving operational efficiency and training outcomes.
- Achieved flawless operational performance with consistent 100% quality scores.
- Expertise in Retail as well as Global Payments.
- Streamlined training frameworks, reducing turnaround times and enhancing accuracy.
- Implemented communication techniques, boosting team effectiveness and satisfaction.
- Ensured training materials adhered to branding and quality standards.
Intellectual Property Analyst
CPA Global
11.2019 - 07.2022
- To assist corporate clients in queries related to patents and trademarks
- To provide quotations for budgeting purposes
- To provide product portfolio to clients
- To help clients via serving invoices for maintaining their IP
Social Media Executive
Aegis Pvt Ltd
- Managing escalations/complaints/queries of Airtel Postpaid customers on social media platforms such as Facebook, Twitter, and Instagram
- To provide best in class customer service
Trainer
Essence Point
06.2017 - 10.2017
- Designed and delivered learning and development programs, providing over 40 hours of weekly training through live and online sessions.
- Trained individuals across age groups for GRE, IELTS, OET, and PTE, focusing on skill development and test preparedness.
- Prepared tailored question banks and answers, addressing knowledge gaps and ensuring alignment with global testing standards.
- Monitored training effectiveness and made recommendations for improvement, leveraging learner feedback to refine content.
- Maintained high-quality standards in training delivery, adhering to organizational guidelines and best practices.
Education
B.A (Hons) -
Delhi University
H.S.C - undefined
Indus Public School
S.S.C - undefined
Indus Public School
Skills
- Well versed in Microsoft Office tools
- Eager to learn new things
- Good grasping power
- Co-operative and approachable
Public speaking
Lesson planning
Planning and coordination
Subject matter expertise
Personal Information
- Date of Birth: 12/03/94
- Nationality: Indian
Timeline
Personal Banker
Barclays
08.2023 - Current
Intellectual Property Analyst
CPA Global
11.2019 - 07.2022
Trainer
Essence Point
06.2017 - 10.2017
Social Media Executive
Aegis Pvt Ltd
H.S.C - undefined
Indus Public School
S.S.C - undefined
Indus Public School
B.A (Hons) -
Delhi University
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