Sukhdeep Kaur
Winnipeg
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
6
6
years of professional experience
Work History
Assistant Team Leader
Dollarama (55 Sage Creek Blvd)
Winnipeg
05.2023 - Current
- Assisted team leader in managing daily operations, delegating tasks and monitoring performance.
- Provided guidance to team members on various aspects of their job roles.
- Directed truck loading and unloading, freight flow, backroom organization, merchandise ticketing, shelf stocking and inventory management and reconciliation.
Logistics and Operational Specialist
Skip The Dishes (Remote)
Winnipeg
10.2020 - 01.2024
- Developed and implemented operational strategies to improve performance, productivity, and efficiency.
- Analyzed statistical data and reports to identify areas of improvement in operations.
- Conducted regular reviews of operations processes and identified opportunities for optimization.
Team Member
Freshii (50 Sage Creek Blvd )
Winnipeg
11.2022 - 01.2023
- Assisted customers with product selection and ordering process.
- Received, processed, and stocked merchandise in accordance with store policies.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
Customer Service Representative
Contactpoint 360 (Remote)
Montreal
06.2021 - 09.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Gathered customer feedback through surveys and used the data to improve customer service.
Supervisor
Tim Hortons (570 Pembina Highway)
Winnipeg
05.2018 - 09.2021
- Monitor, Plan and observe the day-today activities of employees, co-ordinates breaks, and keeps management informed of area activities and significant issues.
- Completes opening, daily and closing procedures/checklist in accordance with company policies.
Education
Leadership And Management
Manitoba Institute of Trades And Technology
Winnipeg04-2019
Bachelors of Commerce
Punjab College of Technical Education
Punjab, India05-2017
Skills
- Project Management
- Microsoft Office Suite
- Technical Support
- Complaint resolution
- Documentation And Reporting
- Client Service
- Coaching
- Work Planning
- Quality Improvement
- Onboarding and Orientation
- Account Management
- Conflict Resolution
- Problem-Solving
- Attention to Detail
- People Management
- Sales expertise
Timeline
Assistant Team Leader
Dollarama (55 Sage Creek Blvd)
05.2023 - Current
Team Member
Freshii (50 Sage Creek Blvd )
11.2022 - 01.2023
Customer Service Representative
Contactpoint 360 (Remote)
06.2021 - 09.2021
Logistics and Operational Specialist
Skip The Dishes (Remote)
10.2020 - 01.2024
Supervisor
Tim Hortons (570 Pembina Highway)
05.2018 - 09.2021
Leadership And Management
Manitoba Institute of Trades And Technology
Bachelors of Commerce
Punjab College of Technical Education
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