Sukhdev Kumar
Kolkata
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Bring 4 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Support Officer
Netgroup Technologies
12.2019 - 08.2022
- Overall looking into IT Operations.
- Remotely solving issues related to Desktop/Server. Managing Sophos, O365, Proofpoint Dashboard.
- Managing Pan India IT Services Support project managers and team members to help them complete project tasks.
- Remote maintainance of Sophos, Proofpoint, O365 clients.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Created user accounts and assigned permissions.
- Installed, configured and maintained computer systems and network connections.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
Campus Ambassador
Internshala
12.2018 - 03.2019
- Utilized websites and social media to promote campus life, events and opportunities.
- Developed marketing efforts such as posters and social media ads to encourage student participation for campus events.
- Facilitated monthly programs focusing on off-campus opportunities and encouraging community interaction.
- Promoted mission, vision and culture of school to prospective students to increase enrollment.
Campus Representative
MYWBUT
01.2017 - 11.2018
- Utilized websites and social media to promote campus life, events and opportunities.
- Developed marketing efforts such as posters and social media ads to encourage student participation for MYWBUT events.
- Supported MYWBUT events to increase student engagement and promote campus-wide initiatives.
Education
Bachelor of Computer Applications -
M.A.K.A.U.T
Kolkata07.2019
I.S.C -
Tagore Academy
Jamshedpur, Jharkhand2016
I.C.S.E -
Tagore Academy
Jamshedpur, Jharkhand2014
Skills
Microsoft Office 365
Proof Point
Python
Linux
Network Configuration
Microsoft Windows Server
DNS Servers
Microsoft Windows
Certification
- SOPHOS Certified Engineer
- NSE 1 Network Security Associate
- NSE 2 Network Security Associate
- Certified Ethical Hacker, EC Counsil
- Certified CCNA, ISOAH
- Python Programming, Pallium Skills
- Linux administration, ISOAH
Timeline
Technical Support Officer
Netgroup Technologies
12.2019 - 08.2022
Campus Ambassador
Internshala
12.2018 - 03.2019
Campus Representative
MYWBUT
01.2017 - 11.2018
Bachelor of Computer Applications -
M.A.K.A.U.T
I.S.C -
Tagore Academy
I.C.S.E -
Tagore Academy
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