Sukhendu Jana
Purba Medinipur
Summary
Results-driven Food and Beverage Manager with expertise in managing high-volume dining operations. Specializes in budget management, inventory control, and team leadership to enhance operational efficiency and service quality. Focuses on innovative strategies to meet customer preferences and elevate guest experiences while promoting a collaborative work environment.
Overview
15
15
years of professional experience
10060
10060
years of post-secondary education
Work History
Pre-opening | Food & Beverage Manager |
Ramada by wyndham
Goa
07.2023 - Current
- Managed food and beverage operations to uphold quality and service standards, enhancing guest satisfaction.
- Oversaw inventory control, ordering supplies to maintain operational levels.
- Resolved customer complaints regarding meal quality or service issues promptly.
- Trained front-of-house staff on restaurant policies and service techniques, improving team communication and service delivery.
- Conducted weekly staff meetings to discuss performance goals and improvements.
- Developed targeted marketing strategies to attract new customers and boost business visibility.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Maintained accurate records of daily transactions using point-of-sale systems.
Banquet Manager|
Series by Marriott (The Fern Resort & SPA) |
Bhavnagar
04.2022 - 06.2023
- Coordinated banquet operations, ensuring seamless event execution and high-quality service standards.
- Planned menus with chefs to meet client preferences and event themes.
- Reviewed client budgets, negotiated pricing, and prepared comprehensive event reports to ensure financial alignment.
- Developed cost control systems to optimize resource use while upholding product quality standards.
- Trained staff on etiquette, protocol, and company policies for optimal guest interactions.
- Coordinated with vendors, including florists and musicians, to plan and execute detailed event logistics.
- Inspected banquet equipment regularly for functionality and safety, arranging maintenance or replacements.
- Developed marketing plans for special events, collaborating with team members to align strategies.
Assistant Banquet Manager |
Royal orchid hotel |
Rajkot
10.2020 - 03.2022
- Coordinated banquet setup and layout for various events, ensuring client specifications were met.
- Clarified event requirements and preferences with clients to ensure successful execution.
- Facilitated smooth service during high-volume events through effective team coordination.
- Oversaw staff training and scheduling to improve service quality and team readiness.
- Implemented strategies to enhance service efficiency and guest satisfaction during events.
- Managed inventory of banquet supplies and equipment to maintain optimal stock levels.
- Monitored food quality and presentation to ensure adherence to standards at each event.
- Conducted post-event evaluations to identify improvement areas and implement necessary corrective actions.
Pre-opening | Bar and Restaurant Manager |
The Fern Residency
Bija pura
03.2020 - 10.2020
- Oversaw bar operations, ensuring smooth service and customer satisfaction. and restaurant operations, achieving optimal service quality.
- Led a team of 30+ employees, focusing on service excellence training.
- Delivered staff training on food safety, hygiene, and customer service skills, enhancing team capabilities.
- Resolved guest complaints professionally, enhancing overall dining experience.
- Implemented new menu items and drink specials to increase sales volume.
- Monitored inventory and ordered supplies to maintain stock levels.
- Maintained compliance with health department regulations throughout operations.
- Analyzed sales data to identify trends for revenue growth opportunities.
Food and Beverage Executive|
Heritage Khirasara Palace | Heritage of Hotel
Rajkot
11.2017 - 02.2020
- Enhanced customer satisfaction by promptly resolving issues with expert care.
- Delivered exceptional service through direct interactions and calls.
- Assessed customer needs swiftly to provide effective assistance.
- Developed creative ideas to boost team effectiveness and achieve results.
- Worked alongside diverse teams to fulfill objectives and resolve product concerns.
- Systematically organized tasks to ensure timely completion of service goals.
- Collaborated with colleagues to foster a supportive work culture.
- Executed daily operational tasks efficiently with attention to detail. with accuracy and efficiency.
Pre-opening | F&B supervisor |
Starlit Suites
Kochi | Ernakulam
08.2015 - 10.2017
- Supervised daily operations in food and beverage service areas to ensure high standards.
- Trained staff on service standards and procedures to improve service quality.
- Ensured compliance with health and safety regulations in dining areas and food handling.
- Resolved guest inquiries and service-related issues promptly to improve customer satisfaction.
- Collaborated with kitchen staff for timely food delivery to guests, optimizing service efficiency.
- Coordinated inventory management for food and beverage supplies to ensure consistent availability.
- Conducted regular inspections of dining areas prior to opening to ensure cleanliness.
- Monitored cash handling procedures to guarantee accuracy in financial transactions.
Pre-opening | Guest services associate|
Alcore hotel
Jamshed pur
02.2011 - 07.2015
- Delivered exceptional customer service, enhancing guest satisfaction in high-volume dining environment.
- Resolved guest inquiries regarding menu items and preparation methods efficiently.
- Processed customer orders accurately at the point-of-sale system. efficiently at point-of-sale system. through point-of-sale system, ensuring seamless transactions.
- Coordinated with kitchen staff to guarantee timely food delivery and maintain quality presentation.
- Trained new staff on restaurant protocols, enhancing team efficiency.
- Ensured cleanliness and organization of service areas throughout shifts.
- Monitored inventory levels regularly to maintain adequate stock for operations. to ensure sufficient stock for daily operations. to maintain adequate stock for daily operations. to ensure adequate supply for operations., restocked supplies, and placed orders.
- Participated in team meetings and training sessions to improve service standards.
Education
MBA in Hotel Management - Hotel Management
Global Institute of Technology & Management
KolkataBachelor of Science -
Calcutta University
KolkataDiploma in Hotel Management - Hotel Management
Dreams Institute of Hotel Management
KOLKATAW.B.C.H.S.E -
Basudevpur Haripriya Institution
West BengalW.B.B.S.E -
Chandanpur Birendra Shiksa Sadan High School
KOLKATASkills
- Inventory control and menu design
- Labor scheduling and workflow management
- Time management and event coordination
- Fire safety compliance and food safety oversight
- Staff recruitment and performance evaluations
- Problem-solving and critical thinking
- Active listening and organizational skills
Accomplishments
>International Achiever - Food & Beverage Management Expert Award, 2024
>Top 100 Leaders Awards Expert in Food Management, 2024
>Top 100 Leaders Awards Expert in Food Management, 2025
>India Star Food & Beverages Award, 2025
Hotel operation internship
I have successfully concluded my hotel operations internship at The Lalit Suri Hospitality Group (The Lalit Great Eastern Kolkata).
Languages
Bengali
First Language
English
Advanced
C1
Hindi
Advanced
C1
Timeline
Pre-opening | Food & Beverage Manager |
Ramada by wyndham
07.2023 - Current
Banquet Manager|
Series by Marriott (The Fern Resort & SPA) |
04.2022 - 06.2023
Assistant Banquet Manager |
Royal orchid hotel |
10.2020 - 03.2022
Pre-opening | Bar and Restaurant Manager |
The Fern Residency
03.2020 - 10.2020
Food and Beverage Executive|
Heritage Khirasara Palace | Heritage of Hotel
11.2017 - 02.2020
Pre-opening | F&B supervisor |
Starlit Suites
08.2015 - 10.2017
Pre-opening | Guest services associate|
Alcore hotel
02.2011 - 07.2015
MBA in Hotel Management - Hotel Management
Global Institute of Technology & Management
Bachelor of Science -
Calcutta University
Diploma in Hotel Management - Hotel Management
Dreams Institute of Hotel Management
W.B.C.H.S.E -
Basudevpur Haripriya Institution
W.B.B.S.E -
Chandanpur Birendra Shiksa Sadan High School