Sukhin K S

• I have extensive experience in managing patient records, ensuring the accuracy and confidentiality of sensitive information while adhering to regulatory compliance standards.
• My role was focused on building positive relationships with potential patients by addressing their inquiries, concerns, and feedback, ultimately enhancing patient loyalty.
• I actively contributed to project planning, execution, and monitoring, driving improvements in internal processes and system implementations, while adapting to evolving regulatory requirements.
• Additionally, I led the development of customer service systems to improve interaction efficiency and patient satisfaction, managing a team of 16 to ensure timely project completion and overall team performance.
• I regularly conducted call audits to assess compliance, identifying opportunities for improvement and implementing corrective actions to enhance service delivery.
• I also handled floor operations and managed complex escalation calls, resolving issues swiftly to maintain high levels of customer satisfaction and retention.

• Planned and implemented integrated lessons to meet national standards.
• UHRS, Universal Human Relevance System is a crowdsourcing platform by Microsoft used for data labeling with the help of millions of people around the world it calls 'Judges'.
• Trust and Safety is the set of business practices whereby an online platform reduces the risk that users will be exposed to harm, fraud, or other behaviors that are outside community guidelines.
• Reviewed, classified or eliminated highly sensitive content uploaded by users to meet defined social media parameters. Moderated traumatic, sensitive and potentially offensive content to promote safe environment for users.
• Remained up-to-date on workflow changes, operational guidelines and community standards to implement correct policies.
• Used Microsoft Word and other software tools to create documents and other communications

Worked as Community operational analyst for client Facebook and Instagram

• Restoring the hacked social media handles to the authorized owners .
• Manually review content reported by the users Identified and resolved process issues to drive optimal workflow and business growth.
• Identify trends in user reported content to improve efficiency
• Involved in understanding process knowledge specifications and developing solutions from the scratch to meet the requirements
• Worked for a team deals with Centralized Escalations Support