SUKHLEEN KAUR
11042 84Ave, Delta
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Customer Service Specialist
Executive
Shoppers Drug Mart, 7538 120 Streets
02.2023 - 04.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Interacting directly with customers and providing them assistance with their queries and route directions.
- Resolved concerns with products or services to help with retention and drive sales.
Customer Service Associate
Customer Representative
Clothing Trade, INDIA
06.2019 - 08.2022
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled cash, credit,& debit cards transactions quickly and accurately.
Education
Associate of Arts -
LaSalle College
Vancouver, BCBachelor of Arts -
Mohindra College
Patiala08.2019
Skills
- Strong Problem-solving ability with customer satisfaction
- Excellent Communication
- Analytical and Critical Thinking
- Flexible and Adaptable
- Active Listening
- MS Office
Timeline
Customer Service Specialist
Executive
02.2023 - 04.2023
Customer Service Associate
Customer Representative
06.2019 - 08.2022
Associate of Arts -
LaSalle College
Bachelor of Arts -
Mohindra College