Sukhmani Gill
Cabin Crew
GURGAON,HARYANA
Summary
Enthusiastic, customer oriented Flight Attendant. With over 15 years' experience in customer-facing environments in the aviation industry, I am adept at maintaining hospitable environments and ensuring the safety of passengers. Having spent many of my childhood years competing in public speaking competitions, I have honed communication skills from an early age. As such, I feel comfortable engaging with people from all walks of life.
Overview
3
3
Languages
18
18
years of post-secondary education
15
15
years of professional experience
Work History
International Cabin Crew
British Airways
New Delhi, Delhi
04.2007 - Current
- Providing high level of customer service while engaging with customers and delivering safety presentations
- Liaising with colleagues to ensure smooth running of cabin
- Performing first-aid on passengers in emergency situations
- Complying with food safety standards while serving food and beverages to passengers
- Maintained excellent attendance record, consistently arriving to work on time.
- Participating in pre-flight briefings and delivering announcements on behalf of captain
- Establish friendly and positive demeanour while communicating to passengers and responding to their questions
Customer Service Agent
Jet Airways
New Delhi, Delhi
09.2005 - 10.2006
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Airport check-in duties at IGI Airport, Delhi
- Floor management
- Flight reconciliation reports
- Airport helpdesk management
- Public relations
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Airport announcements on Public Address System in English and Hindi
Education
B.A Economics (Hons.) -
Delhi University
New Delhi 06.2001 - 01.2018
Certificate in Business Accounting -
Chartered Institute of Management Accounting
United Kingdom 08.2004 - 09.2005
Skills
International travel familiarity
Crew resource management
First aid and Life saving medical procedures like CPR and AED
Cabin safety proficiency
Crew safety meetings
Accomplishments
- Participated in Photoshoot for New British Airways promotional campaign
- Acted as Senior Crew Member on board during cabin crew strike in London
Key Achievements
- Presented with many appreciation letters from Senior colleagues for delivering outstanding customer service
- Received Customer Compliment cards on multiple occasions
- Won Bravo nominations for keeping British Airways standards high
Timeline
International Cabin Crew
British Airways
04.2007 - Current
Customer Service Agent
Jet Airways
09.2005 - 10.2006
Certificate in Business Accounting -
Chartered Institute of Management Accounting
08.2004 - 09.2005
B.A Economics (Hons.) -
Delhi University
06.2001 - 01.2018