Sukhmani Samra
Winnipeg
Summary
Dynamic administrative professional with extensive experience at BOYD autobody and glass, excelling in customer service and office administration. Proven ability to enhance operational efficiency through effective communication and meticulous data entry. Skilled in invoice processing and task prioritization, consistently achieving high customer satisfaction and fostering strong team collaboration.
Overview
5
5
years of professional experience
Work History
Sales Agent
Rogers
Winnipeg
12.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Processed orders, forms, applications, and requests accurately and efficiently.
Administrative Assistant/Lead CSR
BOYD autobody and glass
Winnipeg
01.2025 - 11.2025
- Coordinated communication between departments to ensure project alignment and efficiency.
- Prepared customer invoices and processed payments using company software systems.
- Assisted in maintaining office supplies and inventory for daily operations.
- Handled incoming calls, directing inquiries to appropriate staff members promptly.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Sales/Receptionist
Moose auto repair
Winnipeg
12.2022 - 11.2023
- Conducted daily operations of the auto repair shop, including customer service, sales, and financial management.
- Maintained records of all repairs, parts used, and labor costs for each job.
- Ordered parts for needed repairs from suppliers when not available in-house inventory.
- Verified accuracy and completeness of invoices prior to payment processing.
Manager
McDonald's
Winnipeg
11.2021 - 10.2022
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Sales Representative
Kal Tire
Surrey
10.2020 - 08.2021
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Analyzed customer feedback to improve products and services.
- Maintained accurate records of all sales and prospecting activities.
Education
Diploma - Business Administration
Capilano University
North Vancouver, BC04-2021
Skills
- Data entry
- Invoice processing
- Customer service
- Filing and data archiving
- Office administration
- Payroll management
- Task prioritization
Languages
English
Proficient (C2)
C2
Punjabi
Native
Native
Hindi
Proficient (C2)
C2
Timeline
Administrative Assistant/Lead CSR
BOYD autobody and glass
01.2025 - 11.2025
Sales Agent
Rogers
12.2023 - Current
Sales/Receptionist
Moose auto repair
12.2022 - 11.2023
Manager
McDonald's
11.2021 - 10.2022
Sales Representative
Kal Tire
10.2020 - 08.2021
Diploma - Business Administration
Capilano University