Sukhmeet Kour
Srinagar, J&K
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
15
15
years of professional experience
Work History
Key Account Manager
SMSala
Srinagar
10.2023 - Current
- Responsible for maintaining and growing relationships with a company's most important clients
- Developing strategic plans, identify new business opportunities, ensure client satisfaction, and act as the primary point of contact
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Identified and pursued new business opportunities within existing key accounts to increase revenue streams.
- Conducted regular reviews of existing customers to identify areas for improvement in service delivery.
Team Lead
Solid Systems Global
Srinagar
09.2020 - 10.2022
- As a Team Lead Operations, I specialize in overseeing and optimizing operational processes within a team environment
- I provide strategic direction, guidance, and support to team members to ensure operational efficiency and goal achievement
- Acting as a key liaison between the team and management, I communicate operational updates and streamline processes for enhanced productivity
- My responsibilities include managing work schedules, delegating tasks, and monitoring operational performance to drive team success
- I conduct operational meetings, deliver training sessions, and offer constructive feedback to enhance operational excellence and team performance
- In essence, my focus is on creating a well-oiled operational structure, motivating the team to excel in their roles, and contributing significantly to the operational success of the organization
Service Associate
Idea Cellular Ltd
Srinagar
11.2015 - 01.2017
- Managed and supervised the front desk operations, ensuring smooth handling of 100+ daily inquiries, resulting in improved customer satisfaction
- Implemented efficient scheduling system, reducing wait times for customers by 30%
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated databases with new and modified customer data.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Team Lead sales
Sudhershan premier ltd
10.2012 - 09.2013
- As a Team Lead Sales Automobile, I excel in leading a sales team within the automobile industry to drive revenue and exceed targets
- I provide guidance, support, and motivation to team members, ensuring a customer-centric approach and effective sales strategies
- Acting as a pivotal link between the sales team and management, I communicate sales updates, analyze market trends, and implement strategies to boost sales performance
- My responsibilities include managing sales processes, setting sales targets, and monitoring team performance to achieve sales objectives
- I conduct sales meetings, provide product training, and offer personalized coaching to enhance sales skills and customer satisfaction
Customer Service Representative
Aegis BPO
06.2010 - 12.2011
- As a Customer Service Representative in a BPO (Business Process Outsourcing) environment, I excel in providing exceptional customer support and resolving inquiries for clients
- I am the frontline representative, handling customer interactions through various communication channels like phone, email, and chat
- I aim to deliver high-quality service, address customer concerns promptly, and ensure customer satisfaction
- My responsibilities include responding to customer inquiries, resolving complaints, and processing orders accurately
- Additionally, I document customer interactions, update records, and escalate issues when necessary to ensure a seamless customer experience
Education
B.A - Arts&Humanities
Kashmir University
Srinagar Jammu And Kashmir01-2014
Skills
- Customer Support
- Team Management
- Listening
- Building Relationships
- Problem Solving
- Multi-Tasking
- Relationship management
- Account performance analysis
- Business strategies
- Business development
- Revenue generation
- Client relationship building
- Lead generation
Techinal Qualification
- One year Diploma in Computers Applications
- MS office
- Crm
Affiliations
- Listening Music
- Travelling
- Photoshoot
- Cooking
Languages
- English
- Hindi
- Punjabi
- Dogri
Timeline
Key Account Manager
SMSala
10.2023 - Current
Team Lead
Solid Systems Global
09.2020 - 10.2022
Service Associate
Idea Cellular Ltd
11.2015 - 01.2017
Team Lead sales
Sudhershan premier ltd
10.2012 - 09.2013
Customer Service Representative
Aegis BPO
06.2010 - 12.2011
B.A - Arts&Humanities
Kashmir University
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