Sukhmeet Narula
Chandigarh
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Senior Customer Support Representative
Quality and Excellence Business Solutions
02.2020 - Current
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
- Consistently achieved high levels of customer satisfaction through proactive communication strategies such as regular followups.
- More than 4 years of experience in Inbound Process
- As a senior representative, I am responsible to answer American customers calls regarding their home appliances service requests.
- Dispatching the service requests to respective technicians via email.
- Assisting the management regarding irate customers to avoid negative feedback.
Customer support specialists
Reliable Business Solutions
01.2019 - 01.2020
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customers requests, offering excellent support and tailored recommendations to address needs.
Education
Bachelor of Commerce, India -
Punjab University
Chandigarh, India10+2 -
Central Board of Secondary Education, Govt. Model Senior Secondary School -19-c, Chandigarh
Matriculation -
Central Board of Secondary Education, Govt. Model Senior Secondary School - 16-d, Chandigarh
Skills
- Attention to detail with ability to quickly identify problems and suggest sound resolutions
- Empathy and patience
- Strong computer literacy with a solid working knowledge of current internet technology, the ability to research information for business related purposes and proficiency with Microsoft Office Products
- Good Analytical Skills with Eye for Details
- Strong written and verbal communication
- Customer service experience with exceptional listening and relationship building skills
Languages
Full Professional Proficiency
English
Hindi
Punjabi
Hobbies and Interests
- Travelling
- Playing football
- Reading books
Timeline
Senior Customer Support Representative
Quality and Excellence Business Solutions
02.2020 - Current
Customer support specialists
Reliable Business Solutions
01.2019 - 01.2020
Bachelor of Commerce, India -
Punjab University
10+2 -
Central Board of Secondary Education, Govt. Model Senior Secondary School -19-c, Chandigarh
Matriculation -
Central Board of Secondary Education, Govt. Model Senior Secondary School - 16-d, Chandigarh
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