Sukhraj Singh Rawat
Facility Management Services
Beawar,RJ
Summary
Dynamic hospitality professional with a proven track record at Elite Hospitality Services, excelling in guest relations and team supervision. Enhanced cleanliness scores through effective training and operational improvements, while fostering a culture of teamwork. Skilled in budget management and problem-solving, ensuring exceptional service quality and customer satisfaction.
Experienced with providing high-quality guest services and maintaining welcoming environment. Utilizes excellent communication skills to ensure guest satisfaction and team cohesion. Knowledge of effective problem-solving techniques and efficient task management.
Hospitality professional committed to delivering outstanding guest experiences. Known for ability to manage multiple tasks efficiently and seamlessly adapt to changing needs. Strong focus on team collaboration and achieving high standards, leveraging skills in communication and customer service.
Knowledgeable [Desired Position] with background in hospitality, known for providing exceptional guest experiences. Demonstrated ability to handle diverse tasks, including front desk operations and event coordination. Proven skills in customer service and problem-solving.
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
21
21
years of professional experience
1
1
Language
Work History
Hospitality Team Member
Elite Hospitality Services&products
01.2005 - Current
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Developed comprehensive standard operating procedures to guide the housekeeping team in delivering consistent service quality.
- Assisted in budget creation for the Housekeeping Department, ensuring accurate forecasting of expenses related to staffing, supplies, equipment, and other costs.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Evaluated employee performance and developed improvement plans.
- Communicated repair needs to maintenance staff.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
- Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.
- Managed staff of [Number] housekeepers.
- Developed a strong network within the housekeeping community to stay informed about best practices and industry trends for continuous improvement in department operations.
- Promoted a culture of teamwork within the housekeeping department by fostering open communication channels among employees at all levels.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Promoted safety by demonstrating proper operation and training staff on power equipment tools.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Worked with front desk to respond promptly to all guest requests.
- Ensured adherence to safety regulations by conducting regular safety meetings, trainings, and drills for staff members.
- Managed laundry sorting, washing, drying, and ironing.
- Streamlined housekeeping operations by implementing efficient scheduling and task allocation systems.
- Completed schedules, shift reports, and other business documentation.
- Established strong relationships with vendors to negotiate favorable pricing on linens, amenities, and cleaning products.
- Placed orders for housekeeping supplies and guest toiletries.
- Implemented a preventative maintenance program for guest rooms that resulted in fewer service requests from guests during their stays.
- Managed labor costs effectively by monitoring staffing needs based on occupancy levels and adjusting schedules accordingly to maximize efficiency without compromising service quality.
- Reduced staff turnover by providing ongoing training, support, and mentorship to team members.
- Collaborated with other departments to coordinate special events and ensure seamless execution of services across all areas of the hotel.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Coordinated household cleaning service operations and managed client relations.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Increased employee performance through effective supervision and training.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Addressed customer feedback and complaints to maximize satisfaction.
- Completed financial tasks by estimating costs and preparing and managing budgets.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Maintained required records of work hours, budgets and payrolls.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Established and enforced safety protocols and guidelines for staff.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Monitored staff performance and provided feedback to drive productivity.
- Trained and mentored new staff on cleaning and safety protocols.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
Education
Hotel Management - Hotel Management in Front Office
Days in Group -American Hotel&Motel Association
Jaipur, India 04.2001 -
Master of Arts - Arts
MDS University
Beawar, India 04.2001 -
Skills
Guest relations
Initiative and Self-motivation
Professional appearance
Reservation management
Customer service focus
Strong teamwork
Reliability and punctuality
Housekeeping standards
Payment processing
Teamwork
Teamwork and collaboration
Hospitality services
Time management
Hospitality management
Operations management
Multitasking
Problem-solving abilities
Customer satisfaction
File management
Team supervision
Decision-making
Office organization
Time management abilities
Adaptability and flexibility
Verbal and written communication
Team collaboration
Check-in and Check-out procedures
Check-in procedures
Active listening
Property management systems
Public speaking
Problem-solving aptitude
Team building
Guest reception
Staff supervision
Coaching and mentoring
Administrative support
Microsoft Office Suite
Staff scheduling
Business development
Dancing
Having interest in dancing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Hospitality Team Member
Elite Hospitality Services&products
01.2005 - Current
Hotel Management - Hotel Management in Front Office
Days in Group -American Hotel&Motel Association
04.2001 -
Master of Arts - Arts
MDS University
04.2001 -