SUKHSAGAR SINGH
Yamunanagar
Summary
Versatile professional with over 13 years of experience in IT, automotive, and manufacturing sectors. Expertise in managing cross-functional projects and driving excellence in Delivery Operations, Workforce Management, and Project Management.
Operations Manager at AVASO Technology Solutions, with expertise in leading global field services. Spearheads end-to-end operations, ensuring exceptional customer experiences across multiple regions. Skilled in managing cross-functional teams, and driving process improvements through data analysis and KPI governance. Proven track record in talent acquisition and resource optimization, aligning operational strategies with business objectives for measurable results.
Overview
15
15
years of professional experience
Work History
Manager, GFS Operations
AVASO Technology Solutions
Mohali
07.2025 - Current
- Led global field operations, managing regional teams to ensure seamless technical service delivery.
- Resolved client and internal escalations through proactive solutions and effective collaboration.
- Oversaw talent acquisition processes for full-time, part-time, and retainer engineers.
- Monitored workforce utilization and performance metrics, implementing optimization initiatives.
- Designed KPI dashboards to track key performance metrics, supporting data-driven decisions.
- Executed resource utilization trends analysis, driving PT to FT conversion strategies.
- Partnered with senior leadership to enhance service delivery and field readiness across hubs.
Administration Manager, Field Services
AVASO Technology Solutions
Mohali
09.2023 - 06.2025
- Centralized Talent Acquisition (TA) processes for full-time, part-time, and retainer hiring across regions, ensuring efficient coordination and visibility.
- Conducted weekly tracking and follow-ups with TA teams, and delivered regular hiring progress reports to senior leadership.
- Designed and implemented skillset utilization templates and volume breakdown formats to support optimized hiring decisions.
- Maintained budget approval chains, and monitored weekly delta variance to track TA performance gaps and improvements.
- Streamlined onboarding by working closely with Training Managers, ensuring timely completion of AVASO, and customer-specific orientation programs.
- Maintained weekly onboarding logs, tracking new resource additions to ServiceNow (SNOW), and reporting onboarding completion status.
- Coordinated and reported weekly training metrics by region, including the number of resources trained, and SNOW activation status.
- Monitored orientation package completion, conducted periodic assessments, and ensured adherence to training schedules.
- Collaborated with L&D to drive compliance and consistency in new-hire onboarding.
- Published the newsletter monthly, highlighting critical updates and initiatives.
- Compiled and analyzed monthly regional labor cost indices, travel cost reports, certification statuses (e.g., Dell), and resource utilization trends for part-timers.
- Established an Engineer Grading Framework to enable stack ranking of resources, supporting targeted rewards and recognition, skill development, and optimized workforce utilization.
- Monitored utilization of full-time and part-time resources, providing weekly insights and regional breakdowns.
- Identified conversion opportunities from part-time to full-time roles based on workload and performance metrics.
- Conducted a root cause analysis where full-time resource utilization lagged behind part-time, and recommended corrective actions.
- Tracked FT vs. PT consumption and provided optimization strategies to reduce inefficiencies.
- Developed documentation standards for business domain analysis, sample SLAs, and training success stories.
- Supported leadership with data-backed insights and visuals to guide decision-making and operational planning.
Assistant Manager, PMO
HCL Technologies
Noida
06.2021 - 09.2023
- Coordinate with multiple stakeholders effectively throughout the project lifecycle, to ensure that the projects are completed on time.
- Provides timely project reporting to customers and stakeholders.
- Developed and implemented the points of interaction and escalation relevant to MSA/GFA, LIAs & SLAs.
- Managing risks and issues by establishing Risk and Issues documents and maintaining them throughout project lifecycle.
- Track service orders end to end process and escalate as required to overcome delays.
- Responsible for forecasting, reconciling, and reporting project financials.
- People management responsibilities for all the projects / Teams reporting.
- Participation in the monthly financial forecast variance meeting with all PM’s and Managers in the portfolio.
- End to End recruitment fulfillment of open roles for T&M & Fixed Price(managed Services) billing.
- Managing and tracking onboarding of new hires & acting SPOC for resource management and exit management.
- Determined project feasibility by estimating materials costs and sourcing requirements.
- Understand Accounting, bookkeeping, revenue recognition, cost, assets, liability, revenue recognition, cost recognition, cash flow, inventory.
- Prepare and present weekly/monthly project reports including P&L, Forecasts, Attrition, hiring, escalations, recognition & other issues for RDU, SDU & DU heads.
- Sharing account projection to Finance team and management on weekly basis.
- Collecting monthly efforts from resources and sending inputs for monthly billing to CPO.
- Documenting MOM in the daily and weekly reviews of the project.
Assistant Manager, Sales
Jamna Auto Industries Ltd.
Yamunanagar
04.2019 - 09.2020
- Adept at managing clients and maintaining relationships, driving revenue, and identifying growth opportunities.
- Responsible for achieving sales targets and increasing the same (from 190MT in 2018-19 to 250 MT in 2019-20) for Punjab region.
- Providing monthly MIS sales report to the management to analyze and work upon the focus areas in the region.
- Responsible for evaluating the sales trend (past 3 months) and deciding the discounts that to be offered to the client (Retailers and Distributors) on monthly basis.
- Handling the team of 4 sales engineers who were distributed in the region- District wise to handle the state market in better way and achieve their respective monthly targets which in total contributed to achieve the annual target.
- Taking regular feedback from my sales engineers and resolving the client issues (complaints and delivery issues) by discussing the same with the production team.
- Planned regular visits to the distributors and retailers to understand the specific and frequent requirements in the area & build strategies that how to increase their order quantity.
- Received the sales orders from clients in my area and punching the orders in the system to take the same in production pipeline.
- Took daily meetings (via conference) with sale engineers and understood their problems and encouraged them to perform better.
- Increased the number of retailers and distributors in the region by adding new retailers who didn’t know about JAI products and those who were buying parts from other manufacturers. (By giving them an extra 5% discount on achieving certain sales).
- Running a coupon discount policy in the region according to which each of the distributor or retailer is liable of getting a cash back on collecting a certain amount of coupons. This led to an increase in orders by 30%.
- Quarterly organized a retailer-distributor meet at the plant to build more strong relation with them which ultimately led to a sustainable increase of sales in the region.
Assistant Manager, Procurement
Jamna Auto Industries Ltd.
Yamunanagar
03.2017 - 03.2019
- Responsible for conducting and managing all day to day purchase activities that include taking quotations, negotiating, placing orders, and taking follow ups for desired materials to fully support all the departments.
- Researched and evaluated new suppliers which helped with timely deliveries of quality materials which significantly reduced the costs.
- Setting up benchmark for various critical machining and maintenance items which are directly or directly linked to achieve production targets.
- Negotiating with suppliers which provide regular services (monthly, quarterly or annually) to set up contracts and monitor their contract performance regularly.
- Communicated and closely worked with developed/mature vendors and kept them equally engaged with new vendors.
- Creating inventory forecasts for regular items and getting it approved from the management to make them available in store, this included making minimum-maximum lists for the regular items.
- Looking after the timely payments of all the suppliers so that they become more proactive in deliveries.
- Organizing regular supplier – buyer meetings for better understanding of each other, our scopes and their capabilities.
- Taking feedback from vendors and acting upon their problems if any for better relation building.
- Maintaining purchase data (PO vs. inventory) in ERP systems and helping finance department to accomplish annual audits by working closely with them.
Senior Sales Engineer
Advance World Equipment's Trading LLC, Dubai
Dubai
05.2015 - 09.2016
- Increased market presence through effective selling of technical items and client engagement.
- Collaborated with corporate clients, dealers, and vendors to facilitate sales transactions and resolve inquiries.
- Developed presentations for prospective clients, addressing all product-related concerns during delivery.
- Achieved conversion of prospects into loyal customers, driving revenue growth.
- Performed market research to assess client needs and support product innovation.
- Gathered customer feedback on products and relayed findings to management for improvement.
- Traveled to meet client needs and enhance business relationships.
- Hosted events to foster customer loyalty and satisfaction.
Technical Sales Engineer
HRS Funke Heat Exchangers FZE, Dubai
Dubai
05.2014 - 05.2015
- Searching for new clients who might benefit from company products or services and maximizing client potential in designated regions.
- Worked efficiently with the company clientele and generated business for the company and achieved the targets for sales which was 15 % of the company’s annual turnover.
- Managed and confidently pursued the business relationships with the customers in GCC region and generated Order convertible enquiries by mutually discussing the prospects.
- Developing long term relationships with clients through managing and interpreting their requirements.
- Persuading clients that product best satisfies their needs in terms of quality, price, and delivery.
- Negotiating tender and contract terms to meet both client and company needs.
- Designing and estimating new requirements from clients and giving quotations and administering client accounts. Analyzing costs and sales.
- Providing presales technical assistance and product knowledge with after sales support services.
- Handle projects and clientele with MNC and GCC giants like ADNOC, SABIC, EFECO, Tabreed, PAL Technology, ZADCO, Dubai Refreshments, Jumeirah Lake Towers, Emirates, etc.
Assistant Engineer
Chanderpur Works Pvt. Ltd. (CPW) Yamunanagar
Yamunanagar
01.2011 - 01.2014
- Increased the annual turnover by 10% each year through a focused approach towards capturing new businesses and revenue streams.
- Forged strategic alliances with customers through collective discussion and decision making for developing cost effective solutions.
- Wrote and persuasively presented techno-commercial proposals to clients which expanded the small and medium client base by 25%.
- Accurately assessed complex user and market information and forecasted operational costs of projects for accurate budgeting was instrumental in setting up the cost estimation team of 5 analysts.
- Developed and maintained integrated baseline schedules for completion of projects.
- Handled and retained businesses from over 30 accounts which included high net Worth companies namely SMS Siemag, Paul Wurth, Humboldt, BHEL, Loesche, Monnet, Danieli, etc.
- Liaison with design engineers, R&D researchers, and cost analysts throughout sales process, from client specifications to post sales technical support.
Education
B.Tech - Mechanical Engineering
Jalandhar, Punjab, India
Jalandhar, Punjab, India01.2011
Schooling -
Yamunanagar, India
Yamunanagar, India01.2007
Skills
- Technical service delivery
- KPI development
- Budget management
- Workforce management
- Risk management
- Goal setting
- Cross-functional team management
- Performance management
- Stakeholder management
- Resource optimization
- Test Gorilla
- ServiceNow
- Agile Methodology & WoW
- Windows XP / Vista / Windows 7
- MS Excel, MS PowerPoint, MS Outlook, MS Teams, MS SharePoint
- AutoCAD
- Dale Carnegie- ELEVATE Leadership Program
Languages
Punjabi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Manager, GFS Operations
AVASO Technology Solutions
07.2025 - Current
Administration Manager, Field Services
AVASO Technology Solutions
09.2023 - 06.2025
Assistant Manager, PMO
HCL Technologies
06.2021 - 09.2023
Assistant Manager, Sales
Jamna Auto Industries Ltd.
04.2019 - 09.2020
Assistant Manager, Procurement
Jamna Auto Industries Ltd.
03.2017 - 03.2019
Senior Sales Engineer
Advance World Equipment's Trading LLC, Dubai
05.2015 - 09.2016
Technical Sales Engineer
HRS Funke Heat Exchangers FZE, Dubai
05.2014 - 05.2015
Assistant Engineer
Chanderpur Works Pvt. Ltd. (CPW) Yamunanagar
01.2011 - 01.2014
B.Tech - Mechanical Engineering
Jalandhar, Punjab, India
Schooling -
Yamunanagar, India
Similar Profiles
SAHIL RANOUTSAHIL RANOUT
Senior Procurement Executive at AVASO Technology Solutions Pvt Ltd.Senior Procurement Executive at AVASO Technology Solutions Pvt Ltd.
AKHIL SREEKUMARAKHIL SREEKUMAR
Global Supply Chain Management- Deputy Manager at Avaso Technology SolutionsGlobal Supply Chain Management- Deputy Manager at Avaso Technology Solutions
MITHUN MATHEWMITHUN MATHEW
IT Support Specialist at Avaso Technology SolutionsIT Support Specialist at Avaso Technology Solutions
Lakhan ParasharLakhan Parashar
Threat Researcher at ZscalerThreat Researcher at Zscaler
HARPAL SINGHHARPAL SINGH
GM - Purchase and Materials at ISGEC Heavy Engg LimitedGM - Purchase and Materials at ISGEC Heavy Engg Limited