SUKHVIR SINGH
JALANDHAR
Summary
Hardworking Support Technician highly effective at setting up and optimizing equipment. Remote technical support. Adept at developing and implementing creative solutions. Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Tech - Support Team
Kezo Web Solutions
Zirakpur
04.2024 - Current
We trouble shoot the Computers (Windows/Mac), Printers and Modems.
Senior Tech - Support Team
Aerosoft Enterprises
Mohali
01.2021 - 04.2024
We troubleshoot Computers (Windows/Mac) , Printers and Modems.
Analyst - Support Team
Eclerx Services Limited
Chandigarh
07.2018 - 11.2020
We were troubleshooting the devices for Internet, Cable, and Phone. Providing the resolution to customers.
Education
Bachelor - ATHM
Chandigarh University
Mohali08-2016
Diploma - Motor Mechanics
Mehr Chand Technical University
Jalandhar05-2013
12th -
Victor Model Senior Secondary School
Jalandhar Cantt07-2012
10th -
Victor Model Senior Secondary School
Jalandhar Cantt03-2010
Skills
- Team Management
- Technical assistance
- Customer Relationship
- Remote Support
- Troubleshooting and diagnostics
- Application installations
- Hardware troubleshooting
- Coaching and Mentoring
Affiliations
- Played Punjab style kabaddi as Jafi (tackler) in School and Collage.
Certification
- National Certificate from Indian Government for Automotive Repair.
- Certification of industrial training from Hargobind travels for basic Air Ticking
- Certificate of Appreciation in Eclerx for Customer Operations.
- Certificate of appreciation for excellent performance in Aerosoft.
Timeline
Senior Tech - Support Team
Kezo Web Solutions
04.2024 - Current
Senior Tech - Support Team
Aerosoft Enterprises
01.2021 - 04.2024
Analyst - Support Team
Eclerx Services Limited
07.2018 - 11.2020
Bachelor - ATHM
Chandigarh University
Diploma - Motor Mechanics
Mehr Chand Technical University
12th -
Victor Model Senior Secondary School
10th -
Victor Model Senior Secondary School
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