SUKHWINDER SINGH
Project Manager
Ludhiana
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 12 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Determined Project Manager adept at assigning tasks to team members based on individual strengths. Communicated with key project stakeholders to ascertain project requirements.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Project Manager
Unique Identification Authority of India (NISG)
Chandigarh
05.2015 - 10.2022
- Developed and initiated projects, managed costs and monitored performance.
- Deploy, maintain, and troubleshoot core business applications, including application servers, associated hardware, endpoints, and databases
- Managed projects from procurement to commission.
- Managed agile team and perform the role of a scrum master.
- Managed development process based on agile methodologies.
- Accelerated progress by continually reviewing performance, budgets and project timelines.
- Facilitated communication between internal personnel, contractors and vendors for project cohesion.
- Modified and directed project plans to meet organizational needs.
- Responsible for managing a development team of 10-12 persons at present
- Drove team success through shared vision and recognition of quality performance.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior officers.
- Maintained compliance with regulatory parameters in complex projects with overlapping policies.
- Provided detailed product orders based on project drawings and technical specifications.
- Led project teams through design, construction and launch process.
- Maintained clear communication with precise technical writing to document and inform critical processes.
- Provided fiduciary oversight to remain within budget constraints, recommending project adjustments where necessary.
- Develop, analyze, prioritize, and organize requirement specifications, data mapping, diagrams, and flowcharts for developers and testers to follow
- Translate highly technical specifications into clear non-technical requirements
- Manage the set-up and configuration of systems
- Define and coordinate the execution of testing procedures, and develop test cases to serve the overall quality assurance process
- Provide documentation of all processes and training as needed
- Develop and implement maintenance procedures, monitor systems health, gather system statistics, and troubleshoot reported errors and alarms
- Perform design, implementation, and upgrades of information systems to meet the business and user needs
- Implement best practices for scalability, supportability, ease of maintenance, and system performance
- Experience installing, configuring, documenting, testing, training, and implementing new applications and systems
Application Support Engineer/Assistant Manager
Response Tek India Pvt. Ltd
Mohali
06.2012 - 05.2015
- Resolved system test and validation problems to provide normal program functioning.
- Participated with clients in discussion meetings.
- Designs new modules, B2C,B2B, Portal etc as per the Business requirements
- Experience in business process Re-Engineering, DPR, RFP, Business requirement documents & Functional requirement specification FRS
- Provide technical support regarding software issue
- Write and execute sql queries in database
- Communicate via web-based applications and phone to resolve customer issues
- Improve the knowledge base and documentation of products to help customers
- Replicate customer environments to enable the replication and debugging of customer issues and verify bugs raised against products
- Communicate with local and global teams via verbal and written communication
- Gather relevant information and diagnose issues effectively and efficiently
- Maintained effective customer relationships and identified future business opportunities to support and strengthen corporation mission.
- Addressed technical issues and guided end users through resolution.
- Worked with customers for needs analysis and to determine vendor costs.
- Explained project technical risks and benefits during project kick-off.
- Collaborated with stakeholders regarding project capabilities and limitations to deliver optimal functionality.
- Updated technical documentation, product specifications and technical training materials.
- Delivered support training to help customers learn key features of applications.
- Created software applications for Mac and Windows systems.
- Wrote code for database applications.
- Developed multi-channel roadmap for desktop and web applications.
- Conducted scheduled system upgrades to maximize performance.
- Designed new features for mobile apps to provide mobile functionality for brand features.
- Used ASP.NET, JavaScript and SQL Server to develop new applications.
- Created software applications in test-driven development environment.
- Guided team in layout modifications to improve functionality.
IT Support Senior Executive
Spider Software Pvt. Ltd
Ludhiana
03.2011 - 05.2012
- Provide Technical Support Regarding Software Troubleshooting
- Installation, Backup, Recovery, Tech Problem
- Provide Training about Software Features
- Develop the Query in Report Designer in Third Party toolkit eDeveloper`s
- Managing Networking Structure through IFRD System, Neat, Bold, Real Time data fetching
- Responsible for development, support, maintenance and implementation of complex components of a project module
- Third Party tool eDeveloper Toolkit for WDF and Package Development Shield
- Used the technologies visual studio 2008 3.5 net framework
- Server Installation & client installation troubleshooting.
IT\EDP Senior Support Assistant, ERP Supervisor
Priknit Retails Pvt Ltd, Ludhiana
07.2009 - 02.2011
- Reports generation on Daily basis and monthly basis for Sales and Stock data on ERP Software Logic Enterprise
- Handling queries regarding Database & Software (Logic Apparel) occurred at customer level
- Showroom Auditing on seasonal basis
- Managing Stores for given territory from Company Creation to Data Management
- Managing LAN, WIFI Networking, FTP, Hardware firewall Nebero
- Report Designs in Crystal Report 9 and also use Data Reports
- Provide Backup & Storage Solutions
- Responsible for Coding, testing, and deploying web-based applications.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
Education
MBA - OPERATION RESEARCH AND INFORMATION TECHNOLOGY
LOVELY PROFESSIONAL UNIVERSITY
Jalandhar 09.2019 - 09.2021
MCA - COMPUTER SCIENCE/ INFORMATION TECHNOLOGY
PUNJAB TECHNICAL UNIVERSITY
GNIMT College 04.2009 - 03.2011
BCA - INFORMATION TECHNOLOGY
PUNJAB TECHNICAL UNIVERSITY
GNIMT College 04.2006 - 03.2009
Skills
DELIVERY MANAGEMENT, STAKEHOLDER MANAGEMENT, VENDOR MANAGEMENT, TEAM MANAGEMENTCLIENT SUPPORT: ZENDESK SUPPORT RELATED TICKETING SYSTEM BMC REMEDY, JIRA, DBMS, CSC, XML, LINUXWEB TECHNOLOGIES: CSS, HTML JAVA SCRIPT, FRAMEWORK, ACTIVE DIRECTORY, MS EXCHANGE, GOOGLE CLOUDO365 Admin PortalINCIDENT MANAGEMENT, CHANGE MANAGEMENT, PROBLEM MANAGEMENT, SERVICE LEVEL MANAGEMENT, RISK/ISSUE MANAGEMENT AND SKILLS AND ABILITIESHARDWARE RELATED: MCAFEE\NEBERO FIREWALLS, TCP/IP PROTOCOLS, AND SOFTWARE INSTALLATION HARDWAREIMPLEMENTATIONDATABASE MANAGEMENT: SQL SERVER, PL/SQL, MY SQL, MS ACCESS, ORACLE, MONGODBSOURCE CONTROL MANAGEMENT TOOLS (JENKINS ,GITHUB,) AND WITH AGILE LIFE CYCLE MANAGEMENT TOOLS (JIRA, CONFLUENCE)DATA ANALYSIS: MIS REPORTING USING EXCEL, WORD, POWER POINT, MS ACCESSTOOLS: VISUAL STUDIO CODE, ACTIVE DIRECTORY, MS EXCHANGE, O365 ADMIN CONSOLE, MICROSOFT POWER BI
Google cloud
Construction management
Project Management
Computer Architecture
Timeline
MBA - OPERATION RESEARCH AND INFORMATION TECHNOLOGY
LOVELY PROFESSIONAL UNIVERSITY
09.2019 - 09.2021
Project Manager
Unique Identification Authority of India (NISG)
05.2015 - 10.2022
Application Support Engineer/Assistant Manager
Response Tek India Pvt. Ltd
06.2012 - 05.2015
IT Support Senior Executive
Spider Software Pvt. Ltd
03.2011 - 05.2012
IT\EDP Senior Support Assistant, ERP Supervisor
Priknit Retails Pvt Ltd, Ludhiana
07.2009 - 02.2011
MCA - COMPUTER SCIENCE/ INFORMATION TECHNOLOGY
PUNJAB TECHNICAL UNIVERSITY
04.2009 - 03.2011
BCA - INFORMATION TECHNOLOGY
PUNJAB TECHNICAL UNIVERSITY
04.2006 - 03.2009