Summary
Overview
Work History
Education
Skills
Timeline
Generic
Sukhwinder Singh

Sukhwinder Singh

Chandigarh,Punjab

Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

15
15
years of professional experience

Work History

Senior Consultant

Ernst & Young
12.2024 - Current
  • Led the statewide implementation of Punjab's first Digital Crop Survey (DCS) under AgriStack, ensuring seamless coordination between Agriculture, Revenue, and technical departments.
  • Oversaw integration of land record (RoR) data and Aadhaar seeding in RoRs , enabling accurate farmer–land linkage and digital validation.
  • Collaborated with Punjab Land Records Society (PLRS) to standardize cadastral data, resolve inconsistencies, and enable API-based RoR data sharing.
  • Designed and managed a real-time MIS reporting framework (three times daily) to track field progress, ensure transparency, and enable quick administrative action.
  • Conducted regular VC reviews with DROs, DSMs, and district teams under the Special Secretary (Agriculture) to maintain policy oversight and operational discipline.
  • Supervised and guided district teams , fostering collaboration, accountability, and timely field-level issue resolution across 20+ districts.
  • Conducted field testing of the DCS mobile app and web portal; provided actionable feedback that enhanced system usability and performance.
  • Organized capacity-building programs for 1,000+ field officers (Patwaris, Kanungos, Tehsildars) to strengthen digital data collection and RoR-linked workflows.
  • Established a dedicated DCS Helpdesk to assist field surveyors and Patwaris, ensuring efficient technical support and smooth survey operations.
  • Through strong monitoring, capacity building, and inter-departmental coordination, enabled Punjab to successfully achieve key milestones under the Digital Crop Survey — advancing the state's digital agriculture and land record modernization efforts.

Assistant Manager

Unique Identification Authority of India (NISG)
01.2024 - 11.2024
  • Developed and initiated projects managed costs and monitored performance.
  • Deploy, maintain, and troubleshoot core business applications, including application servers, associated hardware, endpoints, and databases
  • Co-ordination with registrar & Enrolment Agencies working in Punjab for smooth functioning of Aadhaar Sewa Kendra's.
  • Part for bid evaluation committee for procurement of Aadhaar kits & Manpower agencies for Education & WCD Dept. in Himachal Pradesh and Haryana.
  • Generated weekly and monthly status reports for helpful progress tracking.
  • Planned, monitored and analyzed project costs to meet financial goals.
  • Reported regularly to managers on project budget, progress, and technical problems.
  • Partnered with project team members to identify and quickly address problems.

Project Manager/System Analyst

Ministry of Labour and Employment HQ
11.2022 - 12.2023
  • Company Overview: (Exam venture Pvt ltd)
  • Implementation of GoI Survey Aqees in Pan India.
  • Responsible for development/design software to collect data from various states at fieldlevel.
  • Provide timely and effective technical support to end-users, customers, or internal teams experiencing issues with Java applications or systems.
  • Analyze and diagnose software-related problems, including bugs, performance issues, and compatibility problems with Java applications.
  • Communicate effectively with customers, end-users, or internal stakeholders to understand and clarify reported issues. Provide clear and concise instructions or solutions.
  • Collaborate with software development teams to escalate and resolve complex issues. Provide detailed information and feedback to assist in the debugging process.
  • Document support processes, troubleshooting steps, and solutions. Maintain knowledge base articles for common Java-related issue
  • Assist in testing patches, updates, or new releases before deployment to ensure they address reported Java-related issues without introducing new problems.
  • Gather and analyze customer feedback to identify recurring issues or areas for improvement in Java applications.
  • Define and coordinate execution of testing procedures, and develop test cases to server overall quality assurance process
  • Provide documentation of all processes and training as needed

Assistant Manager

Unique Identification Authority of India (NISG)
05.2015 - 10.2022
    • Developed and initiated projects managed costs and monitored performance.
    • Deploy, maintain, and troubleshoot core business applications, including application servers, associated hardware, endpoints, and databases
    • Co-ordination with registrar & Enrolment Agencies working in Punjab for smooth functioning of Aadhaar Sewa Kendra's.
    • Part for bid evaluation committee for procurement of Aadhaar kits & Manpower agencies for Education & WCD Dept. in Punjab
    • Handholding with various State Govt. Departments for Issuance of Section 7 notifications for State Schemes
    • Providing Training for Aadhaar Certification to officials of various Departments.
    • Regular inspection to check corruption and preventing misuse of Aadhaar
    • Resolution of public grievances and complaints
    • First level point of escalation for Registrar, Enrolment Agencies & Operators for various technical and functional issues like ECMP, CELC, Pin-codes etc.
    • Co-ordination with Health Dept., Directorate Governance Reforms & Tech Centre for integration of Birth Registration Application of State with CEL for implementation ofALBR (Aadhaar Link Birth Registration)
    • Preparation of Presentation and reports for various periodic meetings and timely submission of the same to higher authorities.
    • Coordination with Various departments (MGNREGA, SC, BC welfare, Secondary Education) and Data Seeding with Banks
    • Coordinating with different EA for DMS, Enrolment Updates and Kit Status.
    • Improve the knowledge base and documentation of products to help customers
    • Provide technical assistance and support over e-mail as part of a global support organization.
    • Managed projects from procurement to commission.
    • Managed agile team and perform role of scrum master.
    • Implement best practices for scalability, supportability, ease of maintenance, and system performance
    • Experience installing, configuring, documenting, testing, training, and implementing new applications and systems
    • Updated operational methods and oversaw accounting procedures for improved efficiency

Application Support Engineer/Assistant Manager

Response Tek India Pvt. Ltd
06.2012 - 05.2015
  • Resolved system test and validation problems to provide normal program functioning.
  • Implementation of Zendesk Tool in the organization and meet the needs of the company's customer support team.
  • Responsible for User creation of roles, Tier's etc.
  • Develop and maintain reports and dashboards to provide insights into customer support performance.
  • Setting up permissions to users, roles.
  • Participated with clients in discussion meetings.
  • Follow communication guidelines and security policies when communicating with customers.
  • Categorize support requests for support and service analytics.
  • High sensitivity to the importance of each ticket/good sensitivity to triage tickets based on customer importance
  • Designs new modules, B2C,B2B, Portal etc as per Business requirements
  • Experience in business process Re-Engineering, DPR, RFP, Business requirement documents & Functional requirement specification FRS
  • Provide technical support regarding software issue
  • Write and execute sql queries in database
  • Communicate via web-based applications and phone to resolve customer issues
  • Improve knowledge base and documentation of products to help customers
  • Replicate customer environments to enable replication and debugging of customer issues and verify bugs raised against products
  • Communicate with local and global teams via verbal and written communication
  • Wrote code for database applications.
  • Developed multi-channel roadmap for desktop and web applications.
  • Conducted scheduled system upgrades to maximize performance.
  • Designed new features for mobile apps to provide mobile functionality for brand features.
  • Used ASP.NET, JavaScript and SQL Server to develop new applications.
  • Resolved product design, acquisition and launch concerns to achieve customer's targeted business goals

IT Support Senior Executive

Spider Software Pvt. Ltd
03.2011 - 05.2012
  • Provide Technical Support Regarding Software Troubleshooting
  • Installation, Backup, Recovery, Tech Problem
  • Provide Training about Software Features
  • Develop Query in Report Designer in Third Party toolkit eDeveloper's
  • Managing Networking Structure through IFRD System, Neat, Bold, Real Time data fetching
  • Responsible for development, support, maintenance and implementation of complex components of project module
  • Third Party tool eDeveloper Toolkit for WDF and Package Development Shield
  • Used technologies visual studio and dot net framework
  • Server Installation & client installation troubleshooting.
  • Offered friendly and efficient service to customers, handled challenging situations with ease
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
  • Participated in team-building activities to enhance working relationships
  • Used coordination and planning skills to achieve results according to schedule
  • Worked flexible hours across night, weekend and holiday shifts
  • Developed and maintained courteous and effective working relationships
  • Received and processed stock into inventory management system
  • Managed team of employees, overseeing hiring, training and professional growth of employees

Education

MBA - Operation Research and Information Technology

Lovely Professional University
Phagwara
01.2021

MCA - Computer Science/ Information Technology

Punjab Technical University, GNIMT
Ludhiana
01.2011

BCA - Information Technology

Punjab Technical University
Ludhiana
01.2009

Skills

  • Project management proficiency
  • Data analysis expertise
  • Zendesk and JIRA client support
  • Proficient in web development technologies
  • Proficient in Java development tools
  • Database administration proficiency
  • Experienced with Microsoft Power BI
  • Training and orientation
  • Analytical problem-solving
  • Performance evaluation
  • Effective meeting facilitation
  • Strong leadership skills
  • Scalability planning
  • System diagnostics

Timeline

Senior Consultant

Ernst & Young
12.2024 - Current

Assistant Manager

Unique Identification Authority of India (NISG)
01.2024 - 11.2024

Project Manager/System Analyst

Ministry of Labour and Employment HQ
11.2022 - 12.2023

Assistant Manager

Unique Identification Authority of India (NISG)
05.2015 - 10.2022

Application Support Engineer/Assistant Manager

Response Tek India Pvt. Ltd
06.2012 - 05.2015

IT Support Senior Executive

Spider Software Pvt. Ltd
03.2011 - 05.2012

MBA - Operation Research and Information Technology

Lovely Professional University

MCA - Computer Science/ Information Technology

Punjab Technical University, GNIMT

BCA - Information Technology

Punjab Technical University

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