Sukka Susheel
Project Manager
Hyderabad
Summary
Reliable professional with experience in optimizing administrative and operational processes. Proven ability to manage multiple projects and prioritize tasks to meet deadlines.
Overview
13
13
years of professional experience
1
1
Certification
3
3
Languages
Work History
Senior Consultant
Virtusa Consulting Services Pvt Ltd
- Current
- Leading the team of 100 member’s hands-on resources in L1/L2/L3 production support in a sizable installation
- Production Incident troubleshooting Escalate, resolve, guide team, and track production incidents to closure Problem Solving & Analytics
- Understand and drive impact analysis to identify the root cause of production issues
- Incident / Problem Management using Service now, ITRS or any other tool
- In Operations and availability perspective, review of releases for operational gaps and test the same to ensure a smooth rollout
- Plan, support, and implementation of Release deployment
- Coordination with all internal teams, interface with business leads for operations
- Transitioned 3 projects to stake holders providing end to end information
- Ensure process compliance in all operations
- Preparing the Daily, Weekly, Monthly operational deck/stats on the production inflow
- Organizing daily connects with the team on BAU status, scheduled.
Process Specialist
Cognizant Technology Solutions
07.2021 - 09.2022
- Acquired and played a key role in process transition by preparing SOPs taking Knowledge Transfer from the clients as per the regions
- Handling a team of 15 people and prepare daily reports for understanding the SLAs and Quality parameters where the team is standing at and also for the Client report
- Aggregate and analyze receivable data, publish KPIs and metrics
- Making recommendations when credit applications request are raised and also when do not meet acceptance criteria
- Setup, reviewing and doing changes to vendor/customer master data as per request
- Ensuring accuracy and efficiency of operations, processing, and monitoring incoming payments, and securing revenue by verifying and posting receipts
- Initiate and deliver process improvement projects to improve process efficiencies
- Assist and provide direction to the global team, including coaching and training
- Respond to client/vendor emails with an appropriate solution within the timeframe
- Knowledge and has on experience with SAP Applications
Process Developer
Genpact Ltd
10.2017 - 06.2021
- Performing different tasks that include posting cash receipts, updating cash flow reports, researching charge backs and making final decision for write off
- Responsible for credit collections on all accounts by contacting the customer by phone, e-mail and written correspondence
- Preparing and maintaining customer’s monthly reconciliation schedules
- Process and issued credit memo after research has been completed
- Enter data on invoices, ensure proper coding on documents
- Verify the validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments and customers
- Resolve collections by examining customer payment plans, payment history, credit line; coordinating contact with collections department
- Work proactively with other departments in identifying and resolving accounts receivable related issues
- Preparing KPIs and Daily reports for understanding the SLAs and Quality parameters where the team is standing at and also for the Client report.
Application Support (3M)
Capgemini
02.2016 - 09.2017
- Provide Application support of 3M through calls and emails
- Helping customers to solve their issues with our widgets
- Developing customer-facing documentation for our website on an as-needed basis
- Communicating customer needs and wishes to our development and engineering staff
- Work is done primarily via email, with some phone contact
- Make sure the issue is resolved and do regular follow-ups
- Report to and make recommendations to Senior Manager for defined areas of work
- Serving as an SME (Subject Matter Expert) for the process.
Claims Associate
United Health Group (ITC InfoTech Payroll)
08.2013 - 01.2014
- Provide expertise or general claims content support by reviewing, researching, investigating, negotiating, processing and adjusting claims
- Editing content for information of the Insured people’s data
- Handling the queries of high profiled customers to ensure the better service
- Responsible for keeping commitments in a timely manner and resolving issue promptly
- Responsible for Claims Investigating to avoid risks in processing.
Process Associate
Thomson Reuters
03.2012 - 02.2013
- Editing content for information organization, grammar, style, etc
- Publishing content in print/electronic format in an enterprise publishing environment
- Familiar with Content Management System concepts
- Perform duties such as analyzing, keying, converting, coding, copy reading, editing, merging, rendering, loading or validation of data
- Handling objections and overcoming them
- And continuously exceeding customer’s expectations in terms of quality.
Information Retrieval Officer
Just Dial Ltd
07.2009 - 03.2012
- Handled 150+ customers’ interactions per day, giving detailed, personalized, friendly and polite service to ensure customer retention and satisfaction
- Memorized all company products and services to be able to customer questions quickly and efficiently and make up sells
- Trained new employees in customer service script recitation, conflict resolution, and data entry practices
- Prepare status reports as required by Performance Analyst
- Qualities developed: Independent, report writing and presentation abilities, proficiency in Content management techniques, ability to meet deadlines, organizational and analytical skills.
Education
B.Com (Computers) -
Venkateshwara Degree College
Intermediate (XIIth Class) - undefined
Narayana Jr. College
Xth Class (SSC) - undefined
Don Bosco High School
Skills
Management Trainerundefined
Accomplishments
- Awarded Star of the Month Award thrice
- Awarded Best Productivity, Best Quality, Best Trainee and Best Contributor Awards on numerous occasions as an appreciation for my contributions towards the organization
- Awarded as the Star of the Quarter
Personal Information
- Date of Birth: 02/18/88
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Certification
ITIL V3 Foundation Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Process Specialist
Cognizant Technology Solutions
07.2021 - 09.2022
Process Developer
Genpact Ltd
10.2017 - 06.2021
Application Support (3M)
Capgemini
02.2016 - 09.2017
ITIL V3 Foundation Certified
03-2014
Claims Associate
United Health Group (ITC InfoTech Payroll)
08.2013 - 01.2014
Process Associate
Thomson Reuters
03.2012 - 02.2013
Information Retrieval Officer
Just Dial Ltd
07.2009 - 03.2012
Senior Consultant
Virtusa Consulting Services Pvt Ltd
- Current
B.Com (Computers) -
Venkateshwara Degree College
Intermediate (XIIth Class) - undefined
Narayana Jr. College
Xth Class (SSC) - undefined
Don Bosco High School
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