Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Sukrati Yadav

Sukrati Yadav

Bengaluru

Summary

A dynamic and personable corporate professional, committed to delivering exceptional guest satisfaction by proactively addressing feedback, identifying needs, and providing customized solutions. Known for strong leadership and organizational capabilities, I have successfully led high-performing teams to exceed goals while maintaining a customer-centric focus. My experience also includes leading auditing roles with major firms such as Deloitte and Ecolab, where I ensured compliance and operational excellence across various high-end brands.

Overview

4
4
years of professional experience

Work History

Team Lead - Brand Operations

Deloitte & Ecosure
Bengaluru
11.2022 - Current
  • Lead a high-performing team responsible for auditing and analyzing business operations across globally recognized brands including Marriott, Hilton, IHG, and Chick-fil-A.
  • Achieved an inspection accuracy score of 4.8/5, the highest in the team, supported by consistently strong feedback from brand partners.
  • Spearheaded multiple efficiency and compliance improvement initiatives, resulting in a 43% reduction in defect rates for Marriott (from 21% to 12%) across 100+ locations between 2022 and 2025.
  • Streamlined the reporting framework and collaborated with the analytics team to develop an interactive dashboard, leading to a 32% reduction in manual intervention and reporting hours.
  • Led a cross-brand audit process standardization project at the organizational level, enhancing internal audit strategies and simplifying procedures, which significantly strengthened audit effectiveness and regulatory alignment across teams.

Duty Manager

IHG Group
Jaipur
09.2021 - 06.2022
  • Led a team of 32 associates to ensure seamless and consistent front office operations, encompassing Lobby Management, Guest Relations, Reception, Reservations, Cashiering, Guest Contact Center, and Bell Services.
  • Successfully led a strategic initiative that increased corporate share from 22% to 34%, contributing to an 8% revenue growth for the property in FY 2021–22.
  • Spearheaded the hotel’s bio-bubble operations for the BCCI U19 Women’s Cricket Championship 2021, collaborating with BCCI officials and hotel leadership to ensure safety, satisfaction, and repeat business.
  • End-to-end execution of 75+ high-profile events, including corporate and wedding functions totaling over 200+ room nights each, ensuring client satisfaction and operational excellence.

Education

Bachelor of Science - Hospitality Administration And Management

Institute of Hotel Management, Catering Technology
New Delhi
05-2019

High School -

Scindia Kanya Vidyalaya
Gwalior
04-2016

Skills

  • Team leadership and management
  • Operational efficiency
  • Stakeholder engagement
  • Performance enhancement
  • Client communication
  • Project management
  • Process optimization

Accomplishments

  • Galav Khel Ratna Award – Honored by the Gwalior Amateur Olympic Association for outstanding sportsmanship and dedication.
  • Major Dhyan Chand Award – Conferred by the Madhya Pradesh Government in recognition of excellence in sports.
  • The Duke of Edinburgh’s International Award – Bronze Standard – Awarded as part of the International Award for Young People program.
  • All India IPSC Taekwondo Championship (2013–2015) – Gold Medalist for three consecutive years in the Under-19 (54–58 kg) weight category; hosted by Vidya Devi Jindal School, Hisar.
  • Black Belt Certification – Achieved the highest belt rank in Taekwondo through the M.P. Taekwondo Association.
  • National Science Olympiad (15th SOF) – Secured School Rank 1 and International Rank 222 among thousands of participants.

Timeline

Team Lead - Brand Operations

Deloitte & Ecosure
11.2022 - Current

Duty Manager

IHG Group
09.2021 - 06.2022

Bachelor of Science - Hospitality Administration And Management

Institute of Hotel Management, Catering Technology

High School -

Scindia Kanya Vidyalaya

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Sukrati Yadav