Sukrit Sekhon
Hotel Industry
New Delhi
Summary
Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.
Overview
2
2
years of professional experience
Work History
Jr. Captain
Le Meridien
04.2024 - Current
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Sr.Steward
Hotel Le Meridien
04.2023 - 03.2024
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Mentored junior stewards, providing guidance on best practices and fostering a strong team dynamic for consistent service excellence.
- Provided personalized service to VIP guests, anticipating their needs and exceeding expectations for memorable events.
- Enhanced team efficiency by implementing streamlined procedures for inventory management and service execution.
Steward
Le Meridien Hotel
11.2022 - 04.2023
GSA
Hotel Le Meridien
7 2022 - 11.2022
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
Education
Bachelor of Science - Hotel Management
Institute of Hotel Management PUSA
New Delhi, India 04.2001 -
High School Diploma -
City Montessori School
Lucknow, India 04.2001 -
Skills
I communicate well with others with leadership quality
I’m self-confident and can adapt myself to all work environment
I can observe, understand and execute in any situation quickly and effortlessly
Menu Planning
Coffee expertise
Fine dining experience
Promotional Events
Customer Assistance
Guest Relations
Team Management
Complaint Handling
Food safety knowledge
Accomplishments
- Won 1st Prize in SERVICE EXCELLENCE in 2024.
- Completed Master Barista from Illy.
- Was a part of G20 seminar.
- B.sc(H&HA), IGNOU, IHM PUSA, 2022, 74%
- 12th, ISC, City Montessori School, 2019, 87%
- 10th, ICSE, City Montessori School, 2017, 80%
- Complete industrial training from Radisson Blu Pashchim Vihar.
- Won medals in SWIMMING.
- Have opened my home bakery in lockdown period
- Redesigned coffee menu for improved readability.
Professionalachievements
- JR.CAPTAIN, Hotel Le Meridien,CJ International Hotels Ltd, 04/01/24
- Sr.Steward, Hotel Le Meridien, CJ International Hotels Ltd, 04/21/23
- Steward,Hotel Le Meridiesn,CJ International Hotels Ltd,11/21/22
- GSA, Hotel Le Meridien, CJ International Hotels Ltd, 07/18/22
Mothertongue
Punjabi
Interestshobbies
SWIMMING, Dancing, Baking, Cooking, Organising, Taking care of street animals
Localcontact
+919935934190, +919935237570
Personal Information
- Passport Number: Z4242995
- Father's Name: Mr. Charanjit Singh
- Mother's Name: Mrs. Ravinder Kaur
- Date of Birth: 09/30/00
- Gender: Female
- Nationality: Indian
- Marital Status: Unmarried
Languages
English, Hindi, Punjabi
Intermediate (B1)
Timeline
Jr. Captain
Le Meridien
04.2024 - Current
Sr.Steward
Hotel Le Meridien
04.2023 - 03.2024
Steward
Le Meridien Hotel
11.2022 - 04.2023
Bachelor of Science - Hotel Management
Institute of Hotel Management PUSA
04.2001 -
High School Diploma -
City Montessori School
04.2001 -
GSA
Hotel Le Meridien
7 2022 - 11.2022