Sukriti Khanna
Delhi
Summary
Dynamic project management professional with extensive experience at FranklinCovey India, adept at coordinating resources and ensuring quality assurance. Proven ability to troubleshoot complex issues and enhance stakeholder communication. Skilled in MS Project and risk assessment, consistently delivering projects on time while fostering teamwork and collaboration.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Aroma Espresso Services
07.2022 - 11.2024
- Handle websites of Aroma Espresso Service using shopify platform: aromaespresso.ca and buygreenbean.ca
- Maintain and create invoices using the Quickbook software
- Prepare the cheque record and enter the payments in Quickbook
- Followup pending payments from suppliers and clients
- Prepare and maintain excel sheets of Master Card and Debit card expenses
- Manage the websites for updating inventory and prices
- Keep a weekly record of the attendance and payroll
- Prepare the website orders and handle customer queries
- Update the orders sheet and cost calculation sheet
- Coordinate internally with the technical department
- Schedule meetings and appointments of the Director
Executive
SPI Technologies India Pvt. Ltd
01.2020 - 01.2021
- Evaluate project at initiation level to develop a project plan that will best meet quality and schedule needs specific to that project
- Create a plan for concurrent conversion and development of content inputs
- Manage overall schedule and tasks to ensure timely project completion
- Open and consistent communication of project status, risks with stakeholders
- Understand project goals and ensure development and assembly tasks meet these goals
- Work with content teams to triage and resolve issues
- Identify projects risks and dependencies
- Building and maintaining project plans using PM software's such as MS project and Smart sheets.
Senior Client Partner
FranklinCovey India and South Asia
05.2016 - 12.2019
- Coordinate project management activities, resources, equipment and information.
- Break projects into doable actions and set time frames.
- Providing support to trainers and participants, such as sharing assignments, progress reports, etc.
- Assign tasks to internal teams and assist with schedule management.
- Make sure that clients' needs are met as projects evolve.
- Analyze risks and opportunities.
- Monitor project progress and handle any issues that arise.
- Act as the point of contact and communicate project status to all participants.
- Issue all appropriate legal paperwork (e.g, Contracts and terms of agreement).
- Create and maintain comprehensive project documentation, plans, and reports.
- Ensure standards and requirements are met through conducting quality assurance tests.
Senior Executive
Jasper Infotech Pvt. Ltd, Snapdeal
02.2014 - 02.2016
- Resolving complaints related to Pre-delivery, Post-delivery, and ensuring speedy resolution to the customer.
- Worked on Salesforce reports.
- Respond to Outbound customer queries and emails.
- Coordinating with internal teams such as Supply Chain and Reverse Logistics.
- EFunds, Finance, Marketing to bridge the gaps for a speedy response.
- Suggest more efficient ways to troubleshoot malfunctions.
- Handled CEO escalations.
- Identify and develop problem-solving methodologies to resolve customer issues.
- Created a portal named as "Nalanda" with all the FAQ's related to customer queries for speedy response.
Education
Graduate certificate - Project Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04.2022
MBA - Human Resource Management
Maharshi Dayanand University
RohtakGraduate - B.Com
Delhi University
DelhiHigh school or equivalent -
D.A.V Public School, CBSE BOARD
New DelhiSkills
- ProjectManagement
- Communication
- Coordination
- Troubleshooting
- Documentation
- Reporting
- Multitasking
- Time Management
- Inventory
- Salesforce
- MSProject
- Smartsheets
- Risk Assessment
- Quality Assurance
- Stakeholder Management
- Problem Solving
- Teamwork
Certification
project management certification
Timeline
Administrative Assistant
Aroma Espresso Services
07.2022 - 11.2024
Executive
SPI Technologies India Pvt. Ltd
01.2020 - 01.2021
Senior Client Partner
FranklinCovey India and South Asia
05.2016 - 12.2019
Senior Executive
Jasper Infotech Pvt. Ltd, Snapdeal
02.2014 - 02.2016
Graduate certificate - Project Management
Conestoga College Institute of Technology And Advanced Learning
MBA - Human Resource Management
Maharshi Dayanand University
Graduate - B.Com
Delhi University
High school or equivalent -
D.A.V Public School, CBSE BOARD