Sukriti Kumari
Bengaluru
Summary
Results-driven professional with expertise in customer support and issue resolution. Experienced in managing employee and client inquiries, maintaining records, and collaborating with cross-functional teams to enhance service satisfaction. Focused on leveraging skills in conflict resolution and administrative support to drive recruitment, employee engagement, and HR operations, fostering positive workplace relationships and supporting organizational growth.
Overview
3
3
Languages
4
4
years of professional experience
Work History
Senior Technician Global Field Operations
Unisys
Bengaluru
08.2023 - Current
- Resolved service issues through effective communication and problem-solving techniques.
- Managed service requests using customer relationship management software.
- Coordinated with team members to streamline support processes and enhance efficiency.
- Documented customer interactions and feedback for continuous improvement efforts.
- Trained new staff on service protocols and company policies for accurate support delivery.
- Collaborated with other departments to ensure comprehensive service solutions for clients.
- Prepared and presented reports on resource status, utilization, and forecast to senior management.
- Ensured all resources were acquired, deployed, and managed in line with project plans.
- Monitored service trends and reported insights to improve overall customer satisfaction.
- Resolved customer inquiries in a timely manner.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Conducted periodic reviews of service delivery standards against SLAs.
- Maintained detailed records of customer interactions in the database.
- Ensured that all customer inquiries were addressed promptly and accurately.
- Provided follow-up support after resolving an issue for a customer.
- Contributed to the development of improved customer service policies and procedures.
- Tracked progress of open cases for customers using tracking systems or databases.
- Coordinated resource allocation for multiple projects to ensure timely completion.
- Managed communication between teams to streamline project workflows effectively.
- Developed schedules for resource deployment, ensuring optimal utilization of staff.
Human Resources Intern
DevTown
Bengaluru
11.2022 - 12.2022
- Sourced, qualified and conducted screening interviews with job candidates.
- Assisted in recruitment processes by screening resumes and scheduling interviews.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
- Conducted new employee orientations and onboarding processes.
- Supported onboarding procedures by preparing new hire documentation and orientation materials.
- Coordinated training sessions by scheduling trainers and reserving training rooms.
- Participated in performance review processes by collecting input from managers and employees.
- Conducted employee surveys to gather feedback on workplace culture and engagement.
- Maintained HR databases by updating employee records and managing documentation.
- Drafted internal communications to share policy updates and company announcements.
- Created job descriptions for new roles within the organization.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
Education
MBA - Human Resources Management And Marketing
Jain University
Bengaluru03-2027
BBA - Human Resources Management
MS Ramaiah College of Arts, Science And Commerce
Bengaluru08-2023
High School Diploma -
Bishop Sergeant Central School
Bengaluru03-2018
Skills
- Project management
- Operations coordination
- Process improvement
- Service optimization
- Customer support
- Technical support
- Employee training
- Team collaboration
- Communication skills
- Customer service
- Support operations
- Resource management
Languages
English
Proficient (C2)
C2
Hindi
Native
Native
Kannada
Advanced (C1)
C1
Tools Experience
- Service Now
- Salesforce
- Microsoft Excel
- Microsoft Word
- Microsoft Power point Presentations
Timeline
Senior Technician Global Field Operations
Unisys
08.2023 - Current
Human Resources Intern
DevTown
11.2022 - 12.2022
MBA - Human Resources Management And Marketing
Jain University
BBA - Human Resources Management
MS Ramaiah College of Arts, Science And Commerce
High School Diploma -
Bishop Sergeant Central School