Sukriti Singh
Device and Digital technical support specialist
Delhi,Delhi
Summary
Dedicated technical support specialist with proven skills in device management, digital workplace solutions, and compliance support. Known for effectively resolving customer issues and enhancing user experience through expert troubleshooting and guidance.
Overview
3
3
years of professional experience
Work History
Device and Digital Technical Support Specialist
Amazon Development Center India Pvt Ltd
04.2023 - Current
- Delivered technical customer support for devices and digital platforms, troubleshooting hardware/software issues, supporting customers with devices and digital technology, offering troubleshooting, issue resolution, and user guidance to optimize digital workplace performance.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Trained new hires on technical support procedures, contributing to overall team success and performance improvement.
- Resolved over 80 technical support inquiries per day.
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
Education
Master of Arts - English Literature
Indira Gandhi National Open University
05-2023
B.ED - Education
Chaudhary Ranbir Singh University
08-2022
Bachelor of Arts - Humanities
University of Delhi
11-2019
Skills
- Device Management
- Digital Workplace Solutions
- VPN, Remote Access & Connectivity Support
- Hardware & Software Troubleshooting
- Incident & Escalation Management
- Security & Compliance Support
- Customer Support & User Assistance
- Problem Solving & Analytical Thinking
- Process Improvement & Documentation
- Mentoring & Team Collaboration
- Troubleshooting and diagnosing
- Remote technical assistance
- Problem solving
- Digital Workplace Solutions
- VPN, Remote Access & Connectivity Support
- Hardware & Software Troubleshooting
- Incident & Escalation Management
- Security & Compliance Support
- Customer Support & User Assistance
- Problem Solving & Analytical Thinking
- Process Improvement & Documentation
- Mentoring & Team Collaboration
- Troubleshooting and diagnosing
- Remote technical assistance
- Problem solving
Languages
Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Spanish
Beginner (A1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Device and Digital Technical Support Specialist
Amazon Development Center India Pvt Ltd
04.2023 - Current
Master of Arts - English Literature
Indira Gandhi National Open University
B.ED - Education
Chaudhary Ranbir Singh University
Bachelor of Arts - Humanities
University of Delhi