SUKRITI Swami
Gurugram
Summary
Dynamic Operations Specialist with a proven track record at Airbnb, adept at optimizing processes and enhancing operational efficiency. Skilled in project management and cross-functional communication, I successfully coordinated tasks to meet deadlines and deliver high-quality results. My analytical mindset and teamwork fostered a culture of continuous improvement, driving impactful solutions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Specialist, Hosting
Airbnb
03.2020 - Current
- Skillfully optimized processes and procedures to achieve maximum accuracy.
- Ensured smooth-flowing operations by closely monitoring processes, and adapting changes where required.
- Monitored results, output, and deadlines, ensuring all work deliverables met deadlines and high-quality standards.
- Coordinated and managed project tasks to support project delivery within established timelines.
- Developed reports detailing operational performance.
- Supported project management activities from planning through execution.
- Evaluated potential risks associated with proposed changes or modifications before implementation.
- Managed daily operational tasks to ensure company efficiency and productivity.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Implemented strategies to take advantage of new opportunities.
Senior Customer Support Associate
Accenture
10.2019 - 12.2019
- Resolved customer queries over phone and by email.
- Supported customer satisfaction, addressing escalated complaints with diplomacy and acknowledgment.
- Worked with energy and determination to maintain efficient customer service during peak business hours.
- Addressed customer service enquires quickly and accurately.
- Handled customer complaints calmly and professionally, providing positive solutions to uphold company reputation.
- Escalated customer complaints as required, aiding positive outcomes for maximized retention ratings.
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
Associate
SAGE Publishing
04.2018 - 09.2019
- Identified and resolved company's needs promptly and efficiently.
- Digested information from customers and generated and submitted recommendations to Editors for decision-making in Journal.
- Used analytical tools to streamline data management, reducing complexity of large sets of data.
- Trained and mentored junior administrative team members in procedures.
- Sat in on meetings, hearings and conferences to document activities.
- Maintained organized calendar covering team meetings.
Assistant
SAGE Publishing
06.2017 - 04.2018
- Learnt practical skills and techniques from senior staff to understand the organisation 's operations, policies and procedures.
- Observed set rules and regulations in completing duties, resulting in high-quality and standardised work.
- Attended and captured meetings' minutes, to record discussions and conclusions.
- Expedited work completion by coordinating internal and external resources to fulfill organisational goals.
Education
Masters - Journalism and Mass Communication
IMS Unison University
UK2017
BA Hons - Mass Communication
Institute of Management Studies
UK2015
Skills
- Operations coordination
- Cross-functional communication
- Process planning
- Idea development and brainstorming
- Teamwork
- Project management
- Verbal and written communication
- External communications
- Interpersonal Skills
- Project planning
- Meeting planning
- Resolving errors
- Operational efficiency
- Change management
- Time management
- Planning and coordination
Accomplishments
- I have led an ad hoc project named 'Price Shopping' and mentored five people in my group
- I have received RnR rewards for various values of Airbnb.
- I have worked on various ad hocs throughout these five years in the company
- Adhocs like Price Shopping, Project NDA, MDX, Lain Monthly stays, Barefoot Project
- I have also worked in a cross function project - Destination Tagging project
- Leading in an empowering idea regarding creating a common dashboard for Team Pro Host
- I am a SPOC of Leaves in Pro Host team. I take care of reporting of leaves in the team.
- Gold medalists in various sports, such as badminton, skating, and table tennis, at the district and national levels
- I led the media team of the university as the Media Head
- Worked with the National School of Drama
- Worked with the Shiamak Davar Institute of Performing Arts
- Worked with Alok Ulfat Centre for Performing Arts
- Gold medalist in raising funds for cancer and AIDS patients
Certification
- Master's in Business Administration
Languages
English
First Language
Hindi
Intermediate (B1)
B1
Timeline
Operations Specialist, Hosting
Airbnb
03.2020 - Current
Senior Customer Support Associate
Accenture
10.2019 - 12.2019
Associate
SAGE Publishing
04.2018 - 09.2019
Assistant
SAGE Publishing
06.2017 - 04.2018
Masters - Journalism and Mass Communication
IMS Unison University
BA Hons - Mass Communication
Institute of Management Studies
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